For any help concerning set up and use of your TV please call the Customer Helpline: 0 345 604 0105
Product Support
TV Operation Troubleshooting
Image persistence - ghosting
Please note that ghosting may occur while
displaying a persistent image (still or paused
image). LCD TVs’ image persistence may
disappear after a short time. Try turning off the TV
for a while. To avoid this, do not leave the screen
in still picture mode for extended periods.
No power
If your TV has no power, please check the
power cord plug is connect to the mains power
socket.
Poor picture
1.
Have you selected the correct TV system?
2.
Is your TV or house aerial located too close to a
non-earthed audio equipment or neon lights,
etc.?
3.
Mountains or high buildings can cause double
pictures or ghost images. Sometimes you can
improve the picture quality by changing the direction of
the aerial. Is the picture or teletext unrecognisable?
4.
Check if you have entered the correct
frequency.
5.
Please retune the channels.
6.
The picture quality may degrade when two
devices are connected to the TV at the same
time. In such a case, disconnect one of the
devices.
No picture
1.
No Picture means that your TV is not receiving
a transmission. Have you selected the correct
button on the remote control? Try once more.
Also make sure the correct input source has
been selected.
2.
Is the aerial connected properly?
3.
Are the plugs connected tightly to the aerial
socket?
4.
Is the aerial cable damaged?
5.
Are suitable plugs used to connect the
aerial?
6.
If you are in doubt, consult your dealer.
No sound
1.
Has the TV been set to mute? To cancel
mute, press the “
” button, or increase the
volume level.
2.
Sound is coming from only one speaker. Is
the balance set to one extreme? See Sound
Menu section.
3.
If there is no digital amplifier, the option PCM in the
SPDIF OUTPUT menu should be activated. Otherwise
there will be no sound output from the speakers.
Remote control - does not operate
Your TV no longer responds to the remote
control. The batteries may be exhausted, if so
you can still use the control buttons on the left
side of the TV. (* Is only possible if they are not
blocked by parental control.)
Input sources - can not be selected
1.
If you cannot select an input source, it is
possible that no device is connected.
2.
Check the AV cables and connections if you
have tried to connect a device.
No channels for this type have been
found.
1.
Selected Network Type does not include any
stored channels.
2.
Check the signal cables.
If nothing works..
If you have tried the above solutions and none
seem to work, try switching your TV off and on
again. If this does not work, contact your supplier
or TV repair technician. Never attempt to repair
a defective TV yourself.
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