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Product support
Help is always at hand
Product support
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If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
PC mode problems
The signal is out of range (invalid format)
• Adjust the resolutions, horizontal frequency or vertical frequency.
Vertical bar or stripe on the background and horizontal noise/ incorrect position
• Use Auto Configure or adjust the clock, phase or H/V position.
Screen colour is unstable or single colour
• Check the signal cable.
• Re-install the PC video card.
Frequently asked questions
Why have I lost some/ all of my channels?
• It happens sometimes If you have a weak signal. Usually it just means you’ll need to re-scan your digital box or
TV. Do not worry, it is easy to do. And once you’ve done it, you should get all the Freeview channels available to
you. If the problem persists, you may need to get your aerial checked. Talk to technical support or contact your
local aerial installer.
Why do I get ‘blocking’ on my digital picture?
• In most cases, blocking is cause by a reception problem - either the signal is too weak or here is some kind of
interference. Talk to technical support or contact your local aerial installer.
• Blocking can also be caused by a digital signal that is too strong. If you are still experiencing blocking and the
signal is strong, consult your local aerial installer for advice.
Can I watch Freeview using a portable set-top aerial?
• Some, but only a few, homes may be able to use a set top aerial. However, for a much better reception, we
strongly recommend that you use a rooftop aerial.
• If you do not have access to a rooftop aerial - for example, if you live in a flat and the aerial is the responsibility
of your landlord, or if you’re using a second TV in the bedroom and don’t want the hassle and expense of using
extension cables, a set-top aerial may be your only option.
What type of aerial do I need?
• If you are installing a new aerial, we recommend a wideband rooftop aerial rather than a loft aerial. Loft aerials
generally receive a weaker signal and are more likely to get interference from other electrical devices in the
home. We suggest you have an aerial survey done before getting an aerial upgrade.
• Talk to your local aerial installer.