Burning Technology ANTILA, Инструкция по установке, использованию и техническому обслуживанию

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16. Warranty is Based on the Confirmed Warranty Card
WARRANTY CARD
Product type:………………………………………………
Serial number:……………………………………………..
Year of manufacture:……………………………………
Date of sale:………………………………………….………
…………………………………………………………..…….
Signature and stamp of the seller
WARRANTY TERMS AND CONDITIONS APPLICABLE TO THE BUYER (CONSUMER)
1. These Warranty Terms and Conditions are prepared in accordance with the relevant legal regulations of the Czech Republic, in particular
Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., Consumer Protection Act.
2. The product is warranted by the seller for a duration of 24 months. The warranty period begins from the takeover of the product by the
consumer. In case of necessity of commissioning by an authorized or professional company, the warranty period begins on the date of
commissioning of the product if the buyer ordered the commissioning within three weeks of the takeover of the product and provided the
necessary co-operation in due and proper time. In the event of failure to comply with this condition, the warranty period begins at the
takeover of the product.
A longer warranty period is provided for the weldment of the fireplace against burn through with a duration of 84 months.
3. At the request of the consumer, the seller is required to issue a proof of purchase or service provision with indication of the date of sale of
the product or the provision of the service, what kind of product or service it is and the price for which the product or service was provided,
together with the seller’s identification, unless stipulated otherwise by a special regulation.
4. The warranty covers all manufacturing defects and material defects that have provably occurred during the warranty period.
5. The warranty does not cover:
– wear of parts caused by their usual use in normal operation, parts requiring regular replacement and resulting from the life of the part
itself (especially parts in direct contact with fire such as all seals, glass, glass decorative printing, stops, mechanically stressed springs, etc…)
according to the provisions of Section 2167 of the Civil Code and:
– defects caused by mechanical damage,
– defects caused by poor and improper manipulation (see Instructions for Use),
– defects caused by connection to an insufficiently dimensioned chimney or low draught chimney, inappropriate handling or use and failure
to observe the conditions of use and maintenance (see Instructions for Use);
– if the product is stored and used in a damp and open space or if it is used in such space that does not match the residential environment,
– in the event of damage to warranty labels and plates with serial numbers,
– damage to goods during transport (in the case of own transport). In the case of transport by an external transport service, the seller
reserves the right to inspection at the place where the product was transported.
– damages resulting from natural disasters, weathering, damage by brute force,
– if the data in the warranty card or the proof of purchase differ from the data in the data plate.
6. The warranty extension does not apply to consumables used to repair or replace parts of the product.
7. Complaints should be registered at the seller from whom the product was purchased. However, if another person appointed for repairs is
stated in the warranty card, who is close the seller’s place or to the place nearer for the buyer, the buyer shall apply the right of repair at the
person appointed for warranty repairs. The person appointed for repairs is obliged to make the repair within the time agreed upon the sale
of the product between the seller and the buyer.
8. Complaints are only accepted from and handled with the buyer or with a person authorized by the buyer in writing.
9. The seller is required to provide the consumer with a written confirmation of when the consumer has exercised the right, what is the
content of the complaint and what form of claim the consumer demands. The seller is also obliged to notify the buyer in writing of the
manner and date of the settlement of the complaint within 30 days or send a written justification of the refusal of the complaint. This
obligation also applies to other persons appointed to perform repairs.
10. When making a complaint, the buyer is obliged to communicate or supply product data identification (see the serial number on the data
plate) in addition toa detailed description of the claimed defect (e.g. in what mode and how the defect is manifested, how long after the
lighting, description of handling of the item before the defect, etc.).
11. In the first 6 months after the purchase of the product, the complaint will be settled as a conflict with the Purchase Contract under
Section 2161 of the Civil Code. In the following months of the warranty period, the complaint settling will be based on whether the defect is
removable or irreparable.
12. When making a complaint, the buyer is obliged to prove that the product is being complained about at the seller who sold the product
and that it is covered by the warranty period. It is best to prove these facts by submitting:
– the proof of purchase
– the confirmed warranty card including the handover certificate, if it is part of it.
13. Other rights and obligations not governed by these terms and conditions are governed by the relevant laws of the Czech Republic.