
24
PROBLEM
A. Mattress Not Inflating /
Not Alternating Properly
CAUSE
1. Mattress hose
disconnected
2. Air hose kinked or
split
3. Major leak in the air
cushions or overlay
pad
4. Kinked or split
manifold
5. Has power and fuse
is good, control unit
does not come on *
6. Not alternating,
Solenoid malfunction
7. No air, Pump
Malfunction
SOLUTION
1. Connect hose connectors
and lock them in place
2. Un-kink hose or replace
split hose
3. Replace leaking air
cushions or overlay pad
4. Un-kink manifold or
replace split manifold
5. Send unit back for repair
6. Send control unit back to
factory for repair
7. Send unit for repair
B. No Power
1. Control Unit OFF
2. Power cord
disconnected
3. No power in the
power source
4. Power outage
5. Blown fuse *
1. Check power source and
turn on unit
2. Connect power cord to
the pwr source
3. Check power source has
power and turn it “ON”
4. Wait till the power source
has power
5. Replace blown fuse with
an equivalent fuse
*See page 15, Fig. 3
•
Note:
To place an order or if you have any questions regarding the Burke Low Air Loss
Support System and its warranties, please call BURKE INC. customer service at 800-
255-4147, Email: [email protected]
TROUBLESHOOTING GUIDE
THE FOLLOWING INFORMATION IS FOR FACTORY AUTHORIZED SERVICE FACILITIES AND FACTORY
QUALIFIED SERVICE PERSONNELL ONLY.
BURKE INC. can provide technical support to factory qualified technical personnel.
Contact BURKE INC. service department for more information.