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Diverse 4016 Micro ~ 3rd Edition ~ 12th Octoberr 2001 ~ 3667
65
Help
Try these solutions to the most common problems.
Problem
Possible cause
Solution
Handset not registering.
The base is not powered.
Make sure that the power supply
is plugged in and switched on at
the base and the charger.
There is no battery in the handset.
Make sure the rechargeable
battery is fitted correctly in
the handset.
Switch the handset off and then
back on again and try
re- registering it.
You have forgotten your base
You have changed the PIN.
Try entering the default PIN (0000).
unit PIN number.
If you have changed the PIN and
cannot remember it, contact the BT
Diverse Helpline on 08457 908070.
No display
The handset is switched off.
Hold down the
RED PHONE
button
for 1 second.
Charge or replace the battery.
Nothing happens when you
Keyguard may be switched on.
Hold down the
#
button for
press any button.
1 second.
No connection between
Are you out of range of the
Move closer to the base unit.
handset and base unit.
base unit.
Handset is not registered.
Register the handset
.
Base unit is not switched on.
Check the mains power is
connected correctly
.
Handset does not charge.
Is another handset using the
Maximum charging power is only
line for a long time?
possible when no calls are being made.
Is the handset placed on the
Make sure that the handset is placed
charger properly?
in the charger correctly. You will hear
a confirmation tone.
Is the battery fitted correctly?
Check the battery is in the right way,
you will hear a confirmation tone
HELP