If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp
Help
86
Once changed, for the products that you have assigned new send and receive
numbers, you need to send a new registration text to the Fixed Line Text Service
platform to register the new identity (i.e. send a text to 00000 from the product
that you changed the Send & Receive numbers).
You can then send and receive text messages from more than one product.
Text has previously been sent and received but you are now only receiving voice
spoken text messages, from number 0845 6021111.
• This may be due to your line being de-registered at the text service centre.
Please see page 69 and repeat instructions to register to receive and send
text messages.
Further help and advice for text queries on BT lines:
• BT Residential customers – call 151, choose option 2, when prompted by the
Fault Management Service select option 2, enter your phone number on the
handset and wait to speak to a customer adviser.
• BT Business Customers – call 152, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset
and wait to speak to a customer adviser.
• For other telephone service providers please contact their customer services.
