General information
If you need some help, call us on
0800 145 6789* or go to bt.com/producthelp
62
Within the 12 month guarantee period
Prior to returning your product, please read the Help
section beginning on page 56 or contact the BT3560
Helpline on 0800 145 6789. Additional answers to
frequently asked questions are available from
bt.com/producthelp
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the phone network.
We recommend that you contact BT’s recommended
repair agent Discount Communications on 0800 980
8999 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place
of purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cords, power supply units and
the original batteries.
Technical details
How many phones can I have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line. Your BT3560 has a REN of 1.
A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With different
telephone types there is no guarantee of ringing, even
when the REN is less than 4.
Any additional handsets and chargers that you
register have a REN of 0.
Connecting to a switchboard
Switchboard compatibility
This telephone may be connected to most types of
switchboard, however in the event of any difficulties,
consult your switchboard Service Provider.
Recall (R)
Recall is used when connected to certain
switchboards/PBXs and some BT Calling Features, or
those services available via your network provider.
The BT3560 supports time break recall but not earth
loop recall.
