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VI. “Please Update Your App” Error
If the message "please update your app" or “Please Update your APP to the Latest Version” appears on the device
screen, please follow the below instructions to clear the error:
1. Please ensure that older versions of the Bryton App have been completely removed from your phone. After
uninstalling older versions, be sure to restart the phone.
2. Open the Bryton Active app and go to "Device Manager" under the "Settings" tab.
3. If your device is listed here, press the minus (-) sign to unbind it. If it does not appear, please continue to step
4.
4. Open your phone bluetooth settings / connections and remove the connection between your phone and the
Bryton device. If there is no connection, please continue to step 5. (For more information on Bluetooth settings,
please see the Bluetooth Troubleshooting page).
5. After removing connections from your phone, turn off / disable the bluetooth function on your phone, wait 10
seconds and turn it back on.
6. Open the Bryton Active app again and go to "Device Manager" under the "Settings" tab.
7. Select Add New Device and scan for your Bryton Device. (Ensure that both bluetooth on your phone and device
are enabled and that your Bryton device is powered on and within bluetooth range).
8. Locate the device in the list and press add (+). Be sure to make sure that the UUID (16 digit number) on your
phone screen matches the 16 digit UUID on the back of your device.
If the error re-appears or if you are unable to reconnect your device with Bryton active, please contact
support
_
right away.
VII. Not Synced to Bryton Active AND Strava
If after syncing device with Bryton Active the rides do not appear in the list of activities, please follow the
instructions below:
1. Using the original USB cable, plug the Bryton device into your PC.
2. In the main Bryton directory/folder, locate the file(s) that were unable to sync (these files will be in .FIT format).
To easily locate the ride, sort files by Date.
3. After finding the file(s), navigate to https://active.brytonsport.com in your web browser
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