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Troubleshooting
83
B
Black lines down the page
Printed pages have toner
stains down the page
Clean the corona wire inside the drum unit by sliding the green tab.
Make sure the green tab of the corona wire is at the home position (
a
).
The toner cartridge may be damaged. Put in a new toner cartridge.
The drum unit may be damaged. Put in a new drum unit.
The fuser unit may be contaminated.
Call Brother Customer Service at:
In USA
: 1-877-BROTHER (1-877-276-8437)
In Canada
: 1-877-BROTHER
White lines down the page
Make sure that foreign material such as a torn piece of paper, sticky
notes or dust is not inside the machine and around the drum unit and
toner cartridge.
The toner cartridge may be damaged. Put in a new toner cartridge.
The drum unit may be damaged. Put in a new drum unit.
Image skewed
Make sure that the paper or other print media is loaded correctly in
the paper tray and that the guides are not too tight or too loose
against the paper stack.
Set the paper guides correctly.
If you are using the MP tray, see
Loading paper in the multi-purpose
The paper tray may be too full.
Check the paper type and quality.
Acceptable paper and other print media
Check for loose objects such as torn paper inside the machine.
If the problem only occurs during duplex printing, check for torn paper
in the duplex tray, verify that the duplex tray is inserted completely
and verify that the back cover is closed completely.
Examples of poor print
quality
Recommendation
ABCDEFGH
abcdefghijk
A B C D
a b c d e
0 1 2 3 4
ABCDEFGH
abcdefghijk
A B C D
a b c d e
0 1 2 3 4
ABCDEFGH
abcdefghijk
A B C D
a b c d e
0 1 2 3 4