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TROUBLESHOOTING
If you encounter problems while operating the Brookstone Renew™ 3D
Massage Chair, try the suggestions below. If the massage chair still is not
operating properly, click the main power switch on the back of the chair to the
OFF position and remove the power plug from the electrical outlet. Contact
Brookstone Customer Service at 866-336-3199 for servicing.
Do not dismantle or attempt to repair the Brookstone Renew™ 3D
Massage Chair yourself. Doing so will void the warranty and Brookstone
will not bear any responsibility for any subsequent consequences.
Problem
Possible cause/action
• The massage chair is
connected to the power
source but it is not func-
tioning
• Check that the main power switch on the back of
the chair is in the ON position.
• Check that the power plug is inserted properly and
the power outlet is functioning properly.
• Press the Power button on the controller.
• Check the fuse next to the main switch in the back
of the chair.
• The controller is respond-
ing, but the massage chair
is not functioning
• The massage chair may have automatically shut
down due to overheating protection devices. Please
turn off the power and allow the chair to cool for
30 to 50 minutes.
• Check that the main power switch on the back of
the chair is in the ON position.
• My massage has stopped
• Automatic and manual programs last for 20 min-
utes (6 minutes for the Quick program). When the
program completes, the chair turns off.
• The massage chair may have automatically shut
down due to overheating protection devices. Please
turn off the power and allow the chair to cool for
30 to 50 minutes.
• There is noise during the
massage.
• Some sound is generated by the massage mecha-
nism. This is unavoidable.
Any other servicing should be performed by an authorized service
representative.
SPECIFICATIONS
Rated Voltage ..................................................................................................................................................................... 110V~
Rated Frequency .................................................................................................................................................................60 Hz
Rated Power Consumption ......................................................................................................................................230 W
Dimensions, Upright ..................................................................Approx. 55.1 in. L x 31.1 in. W x 50 in. H
(140 x 79 x 127 cm)
Dimensions, Reclined .......................................................... Approx. 66.1 in. L x 31.1 in. W x 45.7 in. H
(168 x 79 x 116 cm)
Net Weight ...............................................................................................................................Approx. 253 lbs (115 kg)
Gross Weight ..........................................................................................................................Approx. 308 lbs (140 kg)
Max Weight Capacity .......................................................................................................................275 lbs (124.7 kg)
TWO (2) YEAR LIMITED WARRANTY
Brookstone warrants this product against defects in materials and/or workmanship
under normal use for a period of TWO (2) YEARS from the date of purchase by the
original purchaser (“Warranty Period”). If a defect arises and a valid claim is received
within the Warranty Period, at its option, Brookstone will either 1) repair the defect
at no charge, using new or refurbished replacement parts, or 2) replace the product
with a new product that is at least functionally equivalent to the original product, or 3)
provide a store credit in the amount of the purchase price of the original product. A
replacement product or part, including a user-installable part installed in accordance
with instructions provided by Brookstone, assumes the remaining warranty of the
original product. When a product or part is exchanged, any replacement item becomes
your property and the replaced item becomes Brookstone’s property. When a store
credit is given, the original product must be returned to Brookstone and becomes
Brookstone’s property.
Obtaining Service: To obtain warranty service, call Brookstone Limited Warranty Service
at 877-435-6332. Please be prepared to describe the product that needs service and
the nature of the problem. A purchase receipt is required. All repairs and replacements
must be authorized in advance. Service options, parts availability and response times
will vary. You are responsible for delivery and the cost of delivery of the product or any
parts to the authorized service center for replacement, per our instructions.
Limits and Exclusions: Coverage under this Limited Warranty is limited to the United
States of America, including the District of Columbia and the U.S. Territories of Guam,
Puerto Rico and the U.S. Virgin Islands. This Limited Warranty applies only to products
manufactured for Brookstone that can be identified by the “Brookstone” trademark,
trade name, or logo affixed to them or their packaging. The Limited Warranty does
not apply to any non-Brookstone products. Manufacturers or suppliers other than
Brookstone may provide their own warranties to the purchaser, but Brookstone, in so
far as permitted by law, provides these products “as is”. This warranty does not apply
to: a) damage caused by failure to follow instructions relating to product’s use or the
installation of components; b) damage caused by accident, abuse, misuse, fire, floods,
earthquake or other external causes; c) damage caused by service performed by
anyone who is not a representative of Brookstone; d) accessories used in conjunction
with a covered product; e) a product or part that has been modified to alter functionality
or capability; f) items intended to be periodically replaced by the purchaser during
the normal life of the product including, without limitation, batteries or light bulbs;
g) any product sold “as is” including, without limitation, floor demonstration models
and refurbished items; or h) a product that is used commercially or for a commercial
purpose.
BROOKSTONE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUEN-
TIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING
OUT OF ANY BREACH OF THIS WARRANTY. TO THE EXTENT PERMITTED BY
APPLICABLE LAW, BROOKSTONE DISCLAIMS ANY AND ALL STATUTORY OR
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRAN-
TIES AGAINST HIDDEN OR LATENT DEFECTS. IF BROOKSTONE CANNOT
LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE
EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN
DURATION TO THE DURATION OF THIS EXPRESS WARRANTY.
Some states disallow the exclusion or limitation of incidental or consequential damages
or how long an implied warranty lasts, so the above exclusions or limitations may not
apply to you. This warranty gives you specific legal rights and you may also have other
rights, which vary from state to state.
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