FOR NATIONWIDE SERVICE
GUARANTEE
What the Guarantee covers
Our service division will repair or replace free of charge any defect or
component that is due to faulty material or workmanship, provided that such
a defect occurs within 2 years of date of purchase and that:
1
Our service division is notified promptly of any defects. Under the terms of the
guarantee the appliance must be made available for service during normal working
hours, Monday to Friday.
2
The appliance is installed in accordance with these instructions and for normal
domestic use.
3
The guarantee does not apply if the appliance is repaired or modified by any other
person than a member of our service division.The guarantee does not cover misuse,
improper installation or any installation in commercial premises.This product is for
domestic use only.
4
Any service work will generally entail removal of the telescopic flue assembly to access
key components including the motor. If the flue assembly has been boxed in by means of a
bridging shelf or any type of furniture this must be removed prior to our engineer’s visit.
Before calling for service, please check the following:
1
Is there a power failure? Turn on the appliance to check the mains supply.
2
check that the fuse has not blown.
3
Please note that bulbs are not covered under the guarantee.
In the event of service being required, our service division will request the
following information:
1
Your name, address and postcode.
2
Your telephone numbers for home and work.
3
The model number and colour of the appliance.
4
Precise details of the fault.
5
Date of purchase.
Please note that when the service engineer visits he will require seeing your proof
of purchase date so please retain your receipt.
04307380/4
Tel: +44 (0)844 463 9705 (Option 1)
Email: [email protected]
