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Warning: Before carrying out general repairs or testing the
shower, ensure that the electricity supply is turned off at the mains
and the correct circuit fuse is removed.
Troubleshooting
Symptom
Likely Cause
Action/Remedy
Pump not operating but water
is flowing
Purge/shower switch switched
to purge
Isolate electrical supply,
remove cover and switch to
shower
Pump not operating and no
water is flowing
No electricity supply to unit
Check all fuses and electrical
supply
Pump operates but no water is
flowing
No water supply to unit
Check isolating valves are
turned on
Check cold-water storage tank
has not run dry
Poor performance
Restrictions in water supply
Check both hot and cold
isolating valves are fully open
Pump may have overheated
Allow unit to cool and retry
Unit may be incorrectly
installed
Check that the top of the
shower handset is at least 1
metre below the base of the
cold water tank
Need help?
Give us a call on
0844 701 6273
and speak to one of our trained advisors.