Appendix C
132
BMP71 User’s Manual
Ribbon (continued)
Error - "Out of ribbon"
Ribbon cartridge has excessive
slack between the supply spool
and rewind spool. The printer
utilizes a sensor to verify that the
ribbon supply spool is turning
during feeding or printing
operations. Excessive slack will
cause supply spool to not turn and
therefore a premature "out of
ribbon" error.
1.
With the ribbon installed,
tension the ribbon by rotating
the rewind spool (top spool) in
a downward direction until all
slack is removed.
2.
Press [CLEAR/ESC] key to
clear error
(Refer to
page 11
for proper
ribbon installation.)
Error - "Out of ribbon"
Ribbon is broken. Ribbon can
break by (1) reprinting over an
area of the ribbon that has already
been printed or (2) damage in
handling.
1.
Replace ribbon cartridge.
2.
Press [CLEAR/ESC] key to
clear error
Error - "Out of ribbon"
Label or ribbon jam during
feeding/printing
1.
Clear any jams by opening the
printer cover and removing an
excess labels in the feed roller
or exit chute areas.
2.
Press [CLEAR/ESC] key to
clear error
Error - "Out of ribbon"
Ribbon cartridge memory device
has counted down to zero. Circuit
board on ribbon cartridge contains
a memory device that tells the
printer how much unused ribbon
remains in the ribbon cartridge.
1.
Replace ribbon cartridge
2.
Press [CLEAR/ESC] key to
clear error.
Error - "Label and ribbon color are
identical"
Ribbon color and label color are
the same. Printing will not be
visible.
1.
Replace ribbon or label/
media.
2.
Press [CLEAR/ESC] key to
clear error.
Error - "Ribbon not optimized for
label type"
Ribbon material type and label
material type that are installed in
the printer may not be compatible.
Poor printing or poor ink
adherence to labels may result
1.
Replace ribbon or label/
media.
2.
Press [CLEAR/ESC] key to
clear error.
(See Appendix B - Media.)
Labels (Media)
Printer will not feed labels.
The leading edge of the label roll
is not inserted up to the black line
under the ribs.
Make sure the leading edge of the
label roll is securely under the ribs
(at least up to the black line).
Troubleshooting Guide
Problem
Cause
Corrective Action
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