User’s Manual
31
Condition/Problem
Things to Check
Solution
No display/partial display/unit
will not turn on
Check electrical (wall) outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connec-
tion at unit if either are damaged.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check data cable integrity
All wires in cable should be intact. If any are visibly crimped or cut, replace
cable.
Check console display for
damage
Check for visual sign that console display is cracked or otherwise damaged.
Replace Console if damaged.
AC Adapter
Check for visual sign that AC Adapter is cracked or otherwise damaged.
Replace AC Adapter if damaged.
Console Display
If Console only has partial display and all connections are fine, replace the
Console.
If the above steps do not resolve the problem, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/Canada).
No response on Console when
button is pushed
Console Button Assembly
Try other buttons to get any response on the Console.
Check data cable integrity from
Console Button Assembly to
Console
All wires in cable should be intact. If any are visibly crimped or cut, replace
cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or otherwise damaged.
Replace Console if damaged.
Check Console Button As-
sembly
Check for visual sign that the Console Button Assembly is otherwise dam-
aged. Replace the Console Button Assembly if damaged.
If the above steps do not resolve the problem, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/Canada).
No speed/RPM reading
Check data cable integrity
All wires in cable should be intact. If any are cut or crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check magnet position (requires
shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor (requires
shroud removal)
Speed sensor should be aligned with magnet and connected to data cable.
Realign sensor if necessary. Replace if there is any damage to the sensor or
the connecting wire.
Console Electronics
If tests reveal no other issues, contact Customer Service (if inside US/Cana-
da) or your local distributor (if outside US/Canada).
Unit operates but Bluetooth
®
Heart Rate (HR) not displayed
Heart Rate Strap (not provided) Make sure strap is directly against skin and contact area is wet.
Heart Rate Strap Batteries
If strap has replaceable batteries, install new batteries.
Interference
Try moving unit away from sources of interference (TV, Microwave, etc).
Replace Chest Strap
If interference is eliminated and HR does not function, replace strap.
Replace Console
If HR still does not function, replace Console.
Troubleshooting
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