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Troubleshooting

5 8

8

Other solutions 

If you could not resolve your issue, see the table below to 

identify symptoms and solutions to common problems.  

If you are unable to resolve your issue, contact the Bose 

Hear Better Team. 
Visit: worldwide.Bose.com/HearContact

Problem

Solutions

Hearing 

aids don’t 

 power on (no 

 amplification)

Make sure both battery doors are  

fully closed.
After closing the battery doors, wait 3 

seconds. If you hear a tone, the hearing 

aids are powered on (see page 29). 
Make sure both batteries are inserted  

correctly (see page 20). 
Clear any debris or grease from  

the batteries.
Replace the batteries (see page 20).

Содержание SOUNDCONTROL

Страница 1: ...BOSE SOUNDCONTROL HEARING AIDS Owner s Guide...

Страница 2: ...inical data 8 Hearing health care information 9 Important safety instructions 12 Warnings 13 Cautions 14 2 Set up the hearing aids What s in the box 17 Download the Bose Hear app 18 Hearing aid overvi...

Страница 3: ...r off 29 World Volume 30 Treble and bass 32 Focus 33 Left Right Ear Balance 35 Modes 37 4 Adjusting to the hearing aids What to expect 39 5 Battery management When to replace batteries 42 Remove the b...

Страница 4: ...46 Connect a different phone 46 Clear the hearing aid device lists 47 7 Care and maintenance Store the hearing aids 50 Maintain the hearing aids 51 Replacement components 54 Limited warranty 54 Return...

Страница 5: ...5 8 Troubleshooting Try these solutions first 57 Other solutions 58 Eartip troubleshooting 70 Cable size troubleshooting 76 9 Regulatory and legal information Symbols and descriptions 96...

Страница 6: ...1 Safety and health information Intended use Indications for use Clinical data Hearing health care information Important safety instructions Warnings Cautions...

Страница 7: ...ate hearing impairment Indications for use The Bose SoundControl hearing aids are intended to amplify sound for individuals 18 years of age or older with perceived mild to moderate hearing impairment...

Страница 8: ...ple with mild to moderate hearing impairment generally experienced similar hearing benefit and were more satisfied when using the Bose self fitting technology compared with professional fitting of the...

Страница 9: ...onsistently experience feedback whistling of the hearing aid when you turn up World Volume to a level that is comfortable for you even after you have followed the suggestions in these Instructions for...

Страница 10: ...th ears Have acute or chronic dizziness poor dexterity poor vision or significant dementia Suspect that you have significant ear wax accumulation or a foreign object in the ear canal Symptoms of signi...

Страница 11: ...g aids doesn t permit you to attain full benefit from them The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipread...

Страница 12: ...ded with this product may present a risk of chemical burn if mishandled Please dispose of used batteries properly following local regulations When a replacement is needed use only size 312 zinc air ba...

Страница 13: ...f the body seek immediate medical attention Keep and store device and components out of reach of children Contains small parts which may be a choking hazard To prevent hearing damage Use appropriate h...

Страница 14: ...on Keep the product away from fire and excessive heat e g from storage in direct sunlight near candles or in a hot car to avoid burns or damage to product Do NOT submerge in water wear in the shower o...

Страница 15: ...h a comfortable listening level Do NOT use the hearing aids or their components if any part of them is damaged if they emit any loud unusual noise if you experience a warming sensation or if you exper...

Страница 16: ...What s in the box Download the Bose Hear app Hearing aid overview Insert the batteries Put on the hearing aids Check your fit 2 Set up the hearing aids...

Страница 17: ...pairs Sizes 1 and 3 Closed eartips 3 pairs Sizes 1 2 and 3 Hearing aid brush 1 1 2 3 R Size 2 open eartips are attached to the hearing aids note If any part of the product is damaged don t use it Cont...

Страница 18: ...aring needs and manage settings Step 1 On your smartphone download the Bose Hear app at app Bose com SC or from the App Store or Google Play store note There are many apps from Bose Make sure to downl...

Страница 19: ...Set up the hearing aids 1 9 2 Hearing aid overview Battery door Cable World Volume up button World Volume down button Microphones Eartip Speaker Hearing aid body...

Страница 20: ...before handling the batteries Grease and dirt can reduce battery life and damage the hearing aids Step 1 Gently pull the tab on the bottom of the hearing aid until the battery door fully opens Step 2...

Страница 21: ...life leave the battery in the open battery door for 5 minutes This exposes it to the air and gives it time to fully activate Step 4 Fully close the battery door You feel two clicks and after a short...

Страница 22: ...nsider using a mirror to check your fit Step 1 Compare the left and right hearing aids The left hearing aid has a blue speaker and the right hearing aid has a red speaker Step 2 Place the right hearin...

Страница 23: ...e cable close to the eartip Step 4 Gently insert the eartip deep into your ear canal until the cable is flat against your ear and the eartip feels secure note It may feel strange to insert the eartip...

Страница 24: ...run close to the side of your head Step 6 Repeat steps 2 5 for the left hearing aid Step 7 Check your fit see page 25 To remove the hearing aids Hold the cable close to the eartip and gently remove th...

Страница 25: ...ure that the hearing aids are on correctly and that they fit your ears properly Are the hearing aids on correctly Correct The hearing aid body is behind your ear The eartip is deep in your ear canal I...

Страница 26: ...rtip feels secure though it may feel strange at first see Adjusting to the hearing aids on page 38 If you shake your head and open your mouth the eartip feels comfortable and doesn t move If the earti...

Страница 27: ...ed longer or shorter cables or a different size for each ear note Don t try to modify the shape of the cable to force the hearing aid to fit Correct size If you shake your head the hearing aid body fe...

Страница 28: ...3 Hearing aid and app controls Power on Power off World Volume Treble and bass Focus Left Right Ear Balance Modes...

Страница 29: ...note This delay gives you time to put on the hearing aids before the microphones turn on This helps prevent the hearing aids from whistling Power off To power off partially open the battery door on ea...

Страница 30: ...ake sounds louder or quieter by adjusting World Volume Adjust World Volume using the hearing aid controls The World Volume buttons are located on the back of each hearing aid Increase World Volume mak...

Страница 31: ...adjust World Volume press and release either World Volume button multiple times Adjust World Volume using the Bose Hear app In the Bose Hear app from the home screen do one of the following To increas...

Страница 32: ...ng the treble and bass controls in the Bose Hear app Adjust treble and bass In the Bose Hear app from the home screen do one of the following To increase treble make sounds brighter Drag the Treble an...

Страница 33: ...erent situations Focus setting Description When to use Everywhere Helps you hear sounds from all directions Best for general awareness and listening Use in most cases including crossing the street wat...

Страница 34: ...ing aid and app controls 3 4 3 Select a Focus setting Step 1 In the Bose Hear app from the home screen tap the Focus button The Focus menu appears Step 2 Tap your preferred Focus setting BOSE HEARING...

Страница 35: ...uneven between your ears one ear is louder than the other you can even things out using the Ear Balance controls in the Bose Hear app Adjust Ear Balance Step 1 In the Bose Hear app from the home scre...

Страница 36: ...r to the left along the semicircle To make sounds louder in your right ear Drag your finger to the right along the semicircle The number in the center shows the new setting The higher the number the l...

Страница 37: ...n customize the suggested Modes Focused Conversation Outdoors Music and Television or create your own note The suggested Modes are NOT personalized for your hearing needs After selecting a suggested M...

Страница 38: ...4 Adjusting to the hearing aids What to expect...

Страница 39: ...ids Comfort and fit The eartips may feel strange or itchy inside your ear canal at first This is normal and you ll get used to the feeling over time However if they feel painful try a different eartip...

Страница 40: ...ible to become more quickly accustomed to new sounds Your voice may seem loud at first To help practice talking with a friend in a familiar environment before using the hearing aids for other conversa...

Страница 41: ...5 Battery management When to replace batteries Remove the batteries Battery life Purchase batteries...

Страница 42: ...eplace the battery in that hearing aid Remove the batteries Step 1 Gently pull the tab on the bottom of the hearing aid until the battery door fully opens Step 2 Push the battery out through the back...

Страница 43: ...immediate medical attention Battery life Each battery can provide up to 4 days of use assuming that you use both hearing aids for 14 hours per day note Battery life may vary by battery brand age and...

Страница 44: ...Battery management 4 4 5 Purchase batteries You can purchase more batteries through the Bose Hear Better Team see page 54 or from your local pharmacy Search for size 312 zinc air batteries...

Страница 45: ...6 Bluetooth connections Connect your phone Connect a different phone Clear the hearing aid device lists...

Страница 46: ...app and follow the app instructions see page 18 note For the best experience connect the hearing aids to your phone using the Bose Hear app instead of the Bluetooth menu on your phone Connect a diffe...

Страница 47: ...ists Step 1 Power on and wear both hearing aids see page 29 and page 22 Step 2 On one of the hearing aids press and hold the World Volume down button for 15 seconds until you hear Bluetooth device lis...

Страница 48: ...4 8 6 Bluetooth connections Step 4 Delete the hearing aids from the Bluetooth list on your phone All devices are cleared and the hearing aids are ready to connect...

Страница 49: ...7 Care and maintenance Store the hearing aids Maintain the hearing aids Replacement components Limited warranty Returns and exchanges Update the hearing aids...

Страница 50: ...cation or near children Battery ingestion can cause serious harm If you think that you or someone else has swallowed a battery or placed a battery inside any part of the body seek immediate medical at...

Страница 51: ...ower bath or pool Protect the hearing aids from prolonged exposure to rain Never apply hairspray cologne creams or other cosmetics while wearing the hearing aids If the hearing aids become excessively...

Страница 52: ...g aid brush or a soft lint free cloth Weekly maintenance Maintain the cable and hearing aid body Wipe the outside of the cable and hearing aid body with a soft lint free cloth Quarterly maintenance Re...

Страница 53: ...on visit worldwide Bose com HearContact If the wax guards get blocked by earwax buildup or you notice that the hearing aids sound quieter than usual replace the wax guards and the eartips immediately...

Страница 54: ...eartips size 1 2 or 3 Carrying case Batteries size 312 Cable size 1 2 or 3 Hearing aid brush Limited warranty The hearing aids are covered by a limited warranty Visit our website at global Bose com w...

Страница 55: ...eason simply return it within the trial period for a full refund Please see the Bose Product Support page at worldwide Bose com Support SoundControl for details If you did not purchase your product di...

Страница 56: ...8 Troubleshooting Try these solutions first Other solutions Eartip troubleshooting Cable size troubleshooting...

Страница 57: ...Energy also called Bluetooth Smart All phones that are compatible with iOS 10 and newer and most phones that are compatible with Android 5 0 and newer support Bluetooth Low Energy If Bluetooth communi...

Страница 58: ...Better Team Visit worldwide Bose com HearContact Problem Solutions Hearing aids don t power on no amplification Make sure both battery doors are fully closed After closing the battery doors wait 3 se...

Страница 59: ...ete the hearing aids from the Bluetooth list on your phone Connect again Open and fully close both battery doors see page 29 Move your phone closer to the hearing aids and away from any interference o...

Страница 60: ...a different phone see page 18 Visit worldwide Bose com Support SoundControl to see how to videos Bose Hear app doesn t work on phone Restart your phone Make sure the Bose Hear app is compatible with y...

Страница 61: ...lem Solutions World Volume doesn t adjust Try adjusting World Volume using the hearing aid controls see page 30 Try adjusting World Volume using the Bose Hear app see page 31 Open and fully close both...

Страница 62: ...e hearing aids Open both battery doors remove the batteries and leave the hearing aids and batteries in the case overnight with the lid open see page 51 Replace the batteries see page 20 Make sure tha...

Страница 63: ...mplification Increase World Volume see page 30 Clear any debris or wax buildup from the eartips and microphones see page 51 If you re using open eartips try replacing them with the same size closed ea...

Страница 64: ...ids on correctly see page 22 Choose another eartip size see page 72 You may need a different size for each ear Check whether you need a different size cable see page 27 It can take time to get used to...

Страница 65: ...eartip deep into your ear canal until the cable is flat against your ear and the eartip feels secure see page 22 Choose another eartip size see page 72 You may need a different size for each ear Earti...

Страница 66: ...h care professional for removal Lost eartips Contact the Bose Hear Better Team for replacement eartips see page 54 Cable detached from hearing aid Refer to the replacement cable quick start guide for...

Страница 67: ...o insert each eartip deep into your ear canal until the cable is flat against your ear and the eartip feels secure see page 22 Choose another eartip size see page 72 You may need a different size for...

Страница 68: ...phone too hard against your ear This can block the hearing aid microphones and cause the call to sound muffled Try holding your phone so that the phone speaker is slightly above and behind your ear T...

Страница 69: ...rent from each other Adjust World Volume see page 30 This syncs audio settings between the hearing aids Sound of own voice is too loud Practice listening to new sounds and talking with a friend in a f...

Страница 70: ...fortable It s difficult to insert the eartip into your ear canal The bend in the cable close to the eartip doesn t sit flat against your ear Too small The eartip feels loose or insecure If you shake y...

Страница 71: ...ked on the eartip packaging as size 1 size 2 or size 3 SIZE 1 SIZE 2 SIZE 3 Size 2 open eartips come attached to the hearing aids note Eartip size doesn t relate to cable length You might have a diffe...

Страница 72: ...e eartip sizes or use a different size eartip for each ear Step 1 Based on the sizing information on page 70 if the default size 2 eartips are too big try size 1 If they re too small try size 3 see pa...

Страница 73: ...r of the eartip Closed eartips provide more bass and allow you to comfortably use a higher World Volume setting Try another eartip type During first time setup use the default open eartips and focus o...

Страница 74: ...ly pull the current eartip off Step 2 Choose a new eartip size see page 72 and or eartip type see page 73 note Each eartip can work with either the left or right hearing aid Step 3 Align the opening o...

Страница 75: ...ned on the speaker note Don t wear the hearing aid if the eartip isn t secure Otherwise the eartip could become stuck in your ear canal see page 66 Step 5 Repeat steps 1 4 for the other hearing aid if...

Страница 76: ...ur exact size see page 78 If you need a different size you can order a free replacement Too long The cable bends away from your head or hangs above your ear The hearing aid body sits far back behind y...

Страница 77: ...Troubleshooting 7 7 8 Correct size If you shake your head the hearing aid body feels secure The cable runs close to the side of your head The hearing aid body sits near the top of your ear...

Страница 78: ...checking that the cable sizing tool is on your ear correctly and taking a photo for you note If nobody s around to help you can use a mirror to check the cable sizing tool and use your phone camera to...

Страница 79: ...your right ear and the blue side to measure your left ear Step 4 Place the tool on your right ear It should hook around the front of your ear and lie flat against the side of your head Make sure that...

Страница 80: ...that you can see your ear canal in the photo note If you re taking the photo yourself rest your elbow on a surface and hold your phone facing you Position yourself so that you can see your face in you...

Страница 81: ...Troubleshooting 8 1 8 Step 6 Look at the photo and see which colored band aligns with the top of your ear canal The number in the band is the cable size you need Size 1 Size 2 Size 3...

Страница 82: ...each ear Step 8 Compare your measurements for each ear If you need size 2 Size 2 cables come attached to the hearing aids so you already have the correct size for that ear If you need size 1 or 3 Ord...

Страница 83: ...Symbols and descriptions 9 Regulatory and legal information...

Страница 84: ...tee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment of...

Страница 85: ...ies with FCC radiation exposure limits set forth for general population This transmitter must not be co located or operating in conjunction with any other antenna or transmitter FCC ID A94BMD0012 Radi...

Страница 86: ...of this product contact your local municipality disposal service or the shop where you bought this product Operating Conditions Temperature Range 32 F 104 F 0 C 40 C Humidity Range 0 95 RH Pressure R...

Страница 87: ...l regional and local regulations Expected Service Life of Product and Components 2 Years Classification The hearing aids are classified as a Type B Applied Part IEC 60601 2 66 b This product does not...

Страница 88: ...al to Noise Ratio Enhancement have user selectable directional microphones to emphasize sounds from in front making conversations in noisy places easier Feedback Control reduce feedback whistling Pers...

Страница 89: ...e Level Electromagnetic Environment Guidance RF emissions CISPR 11 Group 1 Group 1 The hearing aid uses RF energy only for its internal function Therefore its RF emissions are very low and are not lik...

Страница 90: ...ic environment specified below The user of the hearing aid should assure that it is used in such an environment Immunity Test IEC60601 Test Level Compliance Level Electrostatic discharge ESD IEC 61000...

Страница 91: ...V m 385 MHz Pulse modulation 18 Hz 28 V m 450 MHz FM 5 kHz deviation 1 kHz sine 28 V m 810 870 930 MHz Pulse modulation 18 Hz 28 V m 1720 1845 1970 2450 MHz Pulse modulation 217 Hz 9 V m 710 745 780...

Страница 92: ...put OSPL90 113 dB SPL Fitted OSPL90 Up to 108 dB SPL High frequency average HFA OSPL90 106 dB SPL High frequency average full on gain HFA FOG 30 dB Reference test gain 29 dB Frequency response curve S...

Страница 93: ...FOG50 Gain dB 1000 10000 0 100 10 20 30 40 50 Figure 2 Nominal frequency response curve as measured in a 2 cc coupler Frequency Hz Maximum Output OSPL90 Output dB SPL 1000 10000 70 100 80 90 100 110...

Страница 94: ...ent Now is a good time to register your Bose product You can easily do this by going to global Bose com register Proper operation of your Bose product requires a safe private and secure operating envi...

Страница 95: ...word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Bose Corporation is under license Android and Google Play are trademarks of Google LLC Wi Fi is a...

Страница 96: ...g Batch code Bluetooth h Catalogue number Caution Choking hazard a Consult instructions for use w Customer support N Date of Manufacture Symbol Description Does not contain latex Do not use if package...

Страница 97: ...7 9 Regulatory and legal information Symbol Description m Phone f Serial number 312 Size 312 zinc air battery b Type B applied part W Videos Waste Electrical and Electronic Equipment Directive symbol...

Страница 98: ...9 8 9 Regulatory and legal information...

Страница 99: ...9 9 9 Regulatory and legal information...

Страница 100: ...2021 Bose Corporation 100 The Mountain Road Framingham MA 01701 9168 USA AM862366 0010 Rev 05 w worldwide Bose com Support SoundControl m o s W global Bose com warranty...

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