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TROUBLESHOOTING
SYMPTOM
SOLUTION
Sound is coming from
TV speaker
Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled
eARC
or
ARC
(
Audio Return Channel
).
If your TV does not have an HDMI eARC or ARC connector, connect
to the soundbar using the optical cable (see page 62).
Turn off your TV speakers. Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s HDMI eARC or ARC
connector, make sure that
Consumer Electronics Control (CEC)
is
enabled in your TV system menu. Your TV may refer to CEC by a
different name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or
ARC connector and reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both the HDMI cable (see page
61) and optical cable (see page 62).
Poor or
distorted audio
Test different sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
If the audio is being played from another device, reduce the volume
of that device.
Adjust the bass level using the Bose Music app (see page 27).
Power off your TV speakers. Refer to your TV owner’s guide.
Run ADAPTiQ audio calibration (see page 20).
Soundbar doesn’t
play audio from the
correct source or
selects the incorrect
source after a delay
Set CEC to
Alternate
using the Bose
Music app.
Disable CEC on your source (refer to the source owner’s guide for
more information).
Connect to the soundbar using both the HDMI cable (see page
61) and the optical cable (see page 62).
Soundbar and source
do not power
on/off simultaneously
On the remote, press the source button for the source that is out
of sync.
Press the Power button
I
to power on/off the source.
