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TROUBLESHOOTING
SYMPTOM
SOLUTION
Remote is
inconsistent or
doesn’t work
Match the
H
and
z
symbols on the batteries with the
H
and
z
markings inside the compartment (see page 49).
If the cable/satellite function buttons on the remote are pulsing,
the batteries are low (see page 27). Replace the batteries
(see page 49).
Make sure the remote is within operating range 20 ft. (6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Make sure you are in the correct source by pressing the volume
button on the remote to see if the correct source button flashes.
On the soundbar, tap and hold the Action button
b
for 5 seconds
to pair the remote with the soundbar. Insert the batteries into the
remote (see page 49). The remote turns on and the source
buttons glow.
NOTE:
This solution applies only if a voice assistant hasn’t been
set up, there isn’t an Ethernet connection, or there isn’t any
other network connection.
