en
Troubleshooting
44
Errors
Cause
Troubleshooting
Charging is disabled be-
cause of low device temper-
ature. If problem persists,
please contact customer
service.
The device detected a low
temperature during its oper-
ation. To improve battery
lifetime, the device will auto-
matically stop charging.
1.
To improve charging efficiency,
don't expose your battery to low
temperatures.
2.
If problem persists in normal work-
ing environments, contact the cus-
tomer service
.
Problem with results
Errors
Cause
Troubleshooting
Something went wrong,
please make sure you scan
a textile.
The device could not detect
a garment touching its
sensors while scanning.
▶
Firmly press the device on the gar-
ment without movement as long as
the display shows “Scanning”.
Something went wrong,
please make sure you scan
a stain.
The device could not detect
a stain touching its sensors
while scanning.
▶
Firmly press the device on the stain
without movement as long as the
display shows “Scanning”.
This textile fibers don’t fit
into your basket. Please set
this item aside.
The device detected textile
fibers that cannot be
washed with previously ad-
ded fibers in your basket, for
example, if you try to wash
Cotton and Silk together.
1.
To avoid textile damage, set the
item aside and do not put it with
this basket in your washing ma-
chine.
2.
Wash the item separately with other
similar items.
