Troubleshooting
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Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting Customer Service. This will avoid unneces-
sary costs.
WARNING
Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
If the appliance is defective, call Customer Service.
Malfunctions
Errors
Cause
Troubleshooting
Something went wrong,
please check your WiFi con-
nection.
No active WiFi connection is
configured on your device.
▶
Check your router availability.
▶
Configure a new WiFi network on
your device.
Our cloud cannot be
reached, please check your
internet connection or try
again later.
The active WiFi network
does not have a working in-
ternet connection.
▶
Check your router availability.
The X-Spect cloud is unavail-
able due to some mainten-
ance downtime.
▶
Try again later.
Something went wrong on
our cloud, please try again
later.
The X-Spect cloud is unavail-
able due to some mainten-
ance downtime.
▶
Try again later.
Calibration is required.
Please attach the cap and
press start.
To improve detection and re-
commendation accuracy,
the device should be calib-
rated from time to time.
▶
"Calibrating the appliance auto-
Something went wrong,
please make sure the calib-
ration cap is attached.
The device could not detect
a calibration cap attached to
its sensors while calibrating.
▶
Attach the calibration cap to the
device.
Note:
Do not remove the calibra-
tion cap as long as the display
shows “Calibrating”.
Calibration has failed. Please
try again later.
The device calibration data
was not saved on the X-
Spect cloud.
▶
Try again later.
