Faults and what to do about them
en
43
Faults and what to do about them
Faults
Cause/Remedy
Water is leaking from the
appliance.
■
Attach the drain hose correctly or replace it.
■
Tighten the screw fitting on the supply hose.
The door cannot be
opened.
■
The temperature in drum is too high to open the door.
■
The safety function is activated. Stop the programme?
■
The water level in drum is too high.
■
Can the door only be opened by the emergency release?
"Emergency release" on page 41
The appliance is not filling
with water.
Detergent is not being dis-
pensed.
■
Programme does not start?
■
Is the tap turned on?
■
Could the filter in the water supply be blocked?
"Filter in the water supply is blocked" on page 40
Note:
If an additional water filter has been installed (depending on the
model), check for contaminants and clean if required
~
separate installa-
tion and cleaning instruction for water filter.
■
Is the supply hose kinked or trapped?
The programme will not
start.
■
Have you touched the
Start/Reload
A
button or selected
ñ
Finished
in
?
■
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows
à•‹
for 5 s after you have
switched on the appliance, the appliance is in shop mode. Wait for the dis-
play message
à•‹
to disappear. Touch and hold
Start/Reload
A
for at
least 5 s.
‹””
will appear in the display panel. Turn the programme selec-
tor to
Off
. Now you already turned off the shop mode. You can use the
appliance now as usual.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
Not a fault – Some programme specifically detect and weigh the load after the
program has started in order to calculate the optimum amount of water for
washing. The drum will then start filling with water.
The water is not draining.
■
Could the drain pump be blocked?
"Drain pump is blocked" on page 39
■
Could the drain hose at the siphon be blocked?
"The drain hose at the siphon is blocked" on page 40
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Empty the dispenser(s), clean it/them and pour in the correct product.
"Emptying the detergent draw, cleaning the detergent drawer and its hous-
"Measure and add detergent and care products" on page 33
Detergent/fabric softener
has congealed in the dis-
pensers.
Empty the dispenser(s), clean it/them and pour in the correct product.
