en
Troubleshooting
58
Fault
Cause and troubleshooting
Detergent residue on
the dry laundry.
▶
If intelligent dosing is activated, reduce the basic
dosage →
.
Insufficient cleaning.
Basic dosage not adjusted.
▶
If intelligent dosing is activated, adjust the basic
dosage →
.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
1.
Check whether the detergent used is suitable.
→
"Detergents and care products", Page 35
2.
Drain the dispenser.
→
"Cleaning the detergent drawer", Page 44
3.
Clean the dispenser.
4.
Refill the dispenser.
→
"Filling the dispensers", Page 39
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1.
Check whether the detergent used is suitable.
→
"Detergents and care products", Page 35
2.
Drain the dispenser.
→
"Cleaning the detergent drawer", Page 44
3.
Clean the dispenser.
4.
Refill the dispenser.
→
"Filling the dispensers", Page 39
Home Connect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
"Activating Wi-Fi on the appliance", Page 41
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1.
Ensure that the home network is available.
2.
Reconnect the appliance to the home network.
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1.
Connect the water supply hose correctly.
→
"Connecting the water inlet hose", Page 15
2.
Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶
Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
▶
Connect the water outlet hose correctly.
→