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Troubleshooting

 en

57

Fault

Cause and troubleshooting

Loud noises during
the spin cycle.

Secure the appliance feet. Aligning the appliance

Transit bolts have not been removed.

Removing the transit bolts

Banging noises, rat-
tling in the drain
pump.

Foreign bodies have got into the drain pump.

→ 

"Cleaning the drain pump", Page 45

Slurping, rhythmical
suction noise.

The drain pump is active, the detergent solution is
pumped out.

Not a fault – normal operating noise.

Creasing.

The spin speed is too high.

The next time you run a wash cycle, set a lower
spin speed.

The load is too large.

The next time you run a wash cycle, reduce the
amount of laundry being loaded.

The wrong programme is selected for the type of fab-
ric.

Select the programmes that are suitable for the
type of fabric. 
→ 

"Programmes", Page 24

Detergent or fabric
softener drips off the
seal and collects on
the door or in the seal
fold.

Too much detergent/fabric softener in the detergent
drawer.

When dosing liquid detergent and fabric softener,
observe the marking in the detergent drawer and
do not dose above this.

The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.

A low spin speed is selected.

The next time you run a wash cycle, set a higher
spin speed.

Start the  ⁠ 

Spin

 programme.

Easy Iron

 

 is activated.

Select the programmes that are suitable for the
type of fabric. 
→ 

"Programmes", Page 24

Drain pipe or water outlet hose is blocked.

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

Ensure that the drain pipe and water drain hose are
not kinked or trapped.

Содержание WAV28M40AU

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAV28M40AU en User manual and installa tion instructions ...

Страница 2: ... drawer 19 5 3 Controls 19 6 Display 20 7 Buttons 22 8 Programmes 24 9 Accessories 32 10 Before using for the first time 32 10 1 Starting an empty washing cycle 32 11 Laundry 33 11 1 Preparing the laundry 33 11 2 Sorting laundry 34 11 3 Degrees of soiling 34 11 4 Care symbols on the care labels 34 12 Detergents and care products 35 12 1 Detergent recommendation 35 12 2 Detergent dosage 36 13 Basic...

Страница 3: ...ging the basic set tings 43 16 Cleaning and servicing 43 17 Troubleshooting 51 18 Transportation storage and disposal 59 18 1 Removing the appliance 59 18 2 Inserting the transit bolts 59 18 3 Using the appliance again 60 18 4 Disposing of old appliance 60 19 Customer Service 61 20 Consumption values 62 20 1 Information for test institute 62 21 Technical specifications 63 ...

Страница 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Страница 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 7: ...isture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appli...

Страница 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Страница 9: ...erous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or...

Страница 10: ...valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure tha...

Страница 11: ... detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the programme duration wh...

Страница 12: ...designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance For the environmentally friendly disposal of the packaging materi als observe the information on the topic of Disposing of pac...

Страница 13: ...companying documents 3 Water inlet hose 4 Cover caps 5 Elbow for fixing the water out let hose 4 3 Requirements for the in stallation location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ...

Страница 14: ...idual water may leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefully Installation loca tion Requirements On a base Secure the appli ance with fixing brackets Page 32 Installation loca tion Requirements On a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm...

Страница 15: ...l the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Страница 16: ...on is intended to help you to connect this appliance to the water outlet Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water outlet hose against unintentional...

Страница 17: ... feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sectio...

Страница 18: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 45 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Страница 19: ...in wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 4 3 3 1 1 1 Programmes Page 24 2 Programme selector Page 37 3 Buttons Page 22 4 Display Page ...

Страница 20: ... in time The programme end has been set and the remaining number of hours is displayed Buttons Page 22 9 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Prewash Programme status Wash Programme status Ri...

Страница 21: ...tivated Red Wine The stain type is activated Grease and oil The stain type is activated Energy consump tion Energy consumption for the selected pro gramme Low energy consumption High energy consumption Water consump tion Water consumption for the selected pro gramme Low water consumption High water consumption Foam detection system The appliance has detected too much foam Door The door is unlocked...

Страница 22: ... The programme duration is extended by up to 30 minutes Suitable for heavily soiled laundry AntiStain Multiple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain Finished in 1 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme dur...

Страница 23: ...tings for the ap pliance Changing the basic settings Page 43 Prewash Activate Deactivate Activate or deactivate prewash e g for washing heavily soiled laundry Rinse Plus Activate Deactivate Activate or deactivate an additional rinse cycle Recommended for particularly sensit ive skin or in regions with very soft water Easy Iron Activate Deactivate Activate or deactivate the reduced creasing program...

Страница 24: ...the care labels Page 34 Programme Description Max load kg Programme settings Max temperature C Max spin speed rpm 1 SpeedPerfect AntiStain Rinse Plus Spin Speed Rinse Hold Prewash Easy Iron Intensive Plus Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short pro gramme for normally soiled laundry when you activate SpeedPerfect If SpeedPer fect is activa...

Страница 25: ...de from cotton linen or blended fabrics Energy saving programme Note To save energy the ac tual washing temperature may deviate from the set washing temperature The washing per formance meets legal require ments 9 90 1400 Easy Care Wash items made from syn thetic or blended fabrics 4 60 1200 Quick Mixed Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled l...

Страница 26: ...ems made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eye lets or clips in a mesh laundry bag 2 40 800 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitab...

Страница 27: ...then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate 0 The laundry is not spun 1400 Drum Clean Cleaning and caring for the drum Use this programme in the fol lowing cases Before using the appliance for the first time If you regularly wash at tem peratures of 40 C or lower After a prolonged period of non use Use washing powder or a de tergent...

Страница 28: ...tener Do not use liquid detergent or detergent that is intended for woollens or delicates Note The drum cleaning indic ator will flash to remind you if you have not used a pro gramme at 60 C or higher for a long time Night Wash Wash items made from cotton linen or synthetic or blended fabrics Suitable for quiet washing at night The audible signal at the end of the programme is deactiv ated and a r...

Страница 29: ...ble for allergy sufferers and for strict hygiene require ments Note Once the set temperat ure has been reached it re mains constant throughout the washing process 6 5 60 1400 Shirts Blouses Wash non iron shirts and blouses made from cotton linen synthetic or blended fab rics Tip In order to avoid creasing in your laundry you can activ ate Easy Iron The laundry is only given a short spin and can be...

Страница 30: ...cates Silk programme to wash shirts and blouses made from silk or del icate fabrics Sportswear Wash sports and leisure items made from synthetic fibres mi crofibre or fleece Use a detergent that is suitable for sports items Do not use fabric softener Tip Use the Easy Care pro gramme to wash heavily soiled laundry 2 40 800 Super 15 3 0 Wash items made from cotton synthetic or blended fabrics Short ...

Страница 31: ...x spin speed rpm 1 SpeedPerfect AntiStain Rinse Plus Spin Speed Rinse Hold Prewash Easy Iron Intensive Plus The programme duration is ap prox 30 minutes If you wish to reduce the pro gramme duration to 15 minutes activate SpeedPer fect The maximum load is reduced to 2 kg 1 Programme setting ...

Страница 32: ...g for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections ...

Страница 33: ...ashable wool using your appliance 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty all pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zi...

Страница 34: ...irt or stains are vis ible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are vis ible T shirts shirts or blouses are sweat soaked or have been worn a few times Towels or bedding that has been used for up to one week Heavy Dirt or stains are clearly visible Tea towels baby items or work clothing 11 4 Care s...

Страница 35: ...have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Laundry Pro gramme Temperature Standard detergent with optical brighten ers Heat resistant white fabrics made from cotton or linen Cot...

Страница 36: ... it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very har...

Страница 37: ...on the programme and programme progress you can adjust or activate deactivate the settings Note Overview of all programme set tings Buttons Page 22 Requirement A programme has been set Adjust the programme settings The programme settings are not saved permanently for the pro gramme 13 4 Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 10 se...

Страница 38: ...ccessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 1 2 3 Insert the measuring aid 4 Insert the detergent drawer 13 6 Use the measuring aid for liquid detergent To add liquid detergent you can use a measuring aid in the detergent drawer 1 Pull out the detergent drawer 2 Slide the measuring aid forwards ...

Страница 39: ...t Reload a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows 0 13 9 Soaking laundry You can soak the laundry before washing in the appliance by pausing the programme Note No additional detergent is re quired The was...

Страница 40: ...nse programme If the water level is high Start the Spin or Drain pro gramme 3 Remove the laundry 13 12 Resuming the pro gramme when the pro gramme status is Rinse Hold 1 Set the Spin or Drain pro gramme 2 Press Start Reload 13 13 Unloading the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 ...

Страница 41: ... The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two Child Lock 3 sec buttons for approx 3 seconds So that the programme currently running is not cancelled the pro gramme selector mu...

Страница 42: ...n your appliance Basic setting Programme posi tion Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the pro gramme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning re minder 4 ON OFF Activate or deac tivate the reminder to clean the drum ...

Страница 43: ...ll de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This allows the residual water to dry reducing odours in the ap pliance 16 2 Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a long perio...

Страница 44: ...nto place 6 Cleaning the opening for the deter gent drawer 7 Push in the detergent drawer 16 4 Descaling If you add detergent correctly you do not need to descale your appliance If you still wish to use descaler follow the manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agen...

Страница 45: ...ation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Страница 46: ...g cap 10 Insert the drain hose into the holder Cleaning the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 45 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ...

Страница 47: ...dle on the pump cap must be in a vertical position 6 Insert the maintenance flap and lock it into place 1 2 7 Close the maintenance flap 16 6 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the door 2 Check the intake opening for blockages and remove any block ages Note Do not use any sh...

Страница 48: ...using the hose clamp 16 8 Clean the water inlet fil ters Clean the filters in the water inlet in the event of blockages or if the water pressure is too low Emptying the water inlet hose In order to be able to clean the filters you must first empty the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds...

Страница 49: ...e appliance Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 48 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter ...

Страница 50: ...en Cleaning and servicing 50 5 Connect the hose and check for leaks 2 1 ...

Страница 51: ...ress any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 45 The water outlet hose is connected too high Install the water outlet hose at a...

Страница 52: ...or jammed Ensure that the water inlet hose is not kinked or jammed Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load lights up The temperature is ...

Страница 53: ...r 2 Press Start Reload to start the programme Childproof lock is activated Deactivating the childproof lock Page 41 Finished in is activated Check whether Finished in is activated Buttons Page 22 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme The door cannot be opened is activated Continue the programme ...

Страница 54: ...not correctly assembled Correctly assemble the pump cover Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the ...

Страница 55: ... drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is operating Drum jerks after the programme starts Thi...

Страница 56: ... large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unb...

Страница 57: ...or the type of fab ric Select the programmes that are suitable for the type of fabric Programmes Page 24 Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not ...

Страница 58: ...damp washing Detergents may contain water insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain water insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water sup...

Страница 59: ...storage and disposal 18 Transportation stor age and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 48 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the re...

Страница 60: ...truct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal m...

Страница 61: ... expired Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website...

Страница 62: ... 88 0 2 43 Cottons Eco 2 60 9 0 0 565 64 8 5 20 Easy Care 40 4 0 0 750 56 0 2 29 Quick Mixed 40 4 0 0 650 45 0 1 00 Delicates Silk 30 2 0 0 220 35 0 0 39 Wool 30 2 0 0 280 35 0 0 39 1 values determined according to the valid version of IEC60456 2 Programme setting with maximum speed for testing according to AS NZS2040 1 and labelling according to AS NZS2040 2 and AS NZS 6400 with cold water 20 C T...

Страница 63: ...und 10 20 times is recom mended to replic ate normal use Loading proced ure The items are loaded into the drum by circle first then by lay Items Instruction ers according to the table and pic ture below evenly Technical specifications 21 Technical specifica tions Technical specifications Facts and figures for your appliance can be found here Appliance height 85 0 cm Appliance width 60 0 cm Applian...

Страница 64: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001505389 9001505389 ...

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