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Customer Service

 en

63

tronic appliances (waste
electrical and electronic
equipment - WEEE).
The guideline determ-
ines the framework for
the return and recycling
of used appliances as
applicable throughout
the EU.

Customer Service

20 Customer Service

Customer Service

If you have any queries on use, are
unable to rectify faults on the appli-
ance yourself or if your appliance
needs to be repaired, contact Cus-
tomer Service.
You can solve many problems your-
self by consulting the information on
troubleshooting in these instructions
or on our website. If this is not the
case, contact our after-sales service.
With any warranty claims, we will
make sure that your appliance is re-
paired by trained after-sales techni-
cians using genuine spare parts, in-
cluding after the manufacturer's war-
ranty has expired.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.

Note: 

Under the terms of the manu-

facturer's warranty the use of Cus-
tomer Service is free of charge.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.

If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.

20.1 Product number (E-Nr.)

and production number
(FD)

You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
Depending on the model, the rating
plate is located:

¡

On the inside of the door.

¡

On the inside of the maintenance
flap.

¡

On the rear of the appliance.

Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.

Содержание WAL28RH1GB

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAL28RH1GB en User manual and installation instructions ...

Страница 2: ...r 19 5 3 Controls 19 5 4 Operating logic 19 6 Display 21 7 Buttons 23 8 Programmes 26 9 Accessories 34 10 Before using for the first time 34 10 1 Starting an empty washing cycle 34 11 Laundry 35 11 1 Preparing the laundry 35 11 2 Sorting laundry 36 11 3 Degrees of soiling 36 11 4 Care symbols on the care labels 36 12 Detergents and care products 37 12 1 Detergent recommendation 37 12 2 Detergent d...

Страница 3: ... 46 16 2 Changing the basic set tings 46 17 Cleaning and servicing 46 17 1 Tips on appliance care 46 17 2 Cleaning the drum 47 17 3 Cleaning the detergent drawer 47 17 4 Descaling 48 17 5 Cleaning the drain pump 48 17 6 Cleaning the water outlet hose at the siphon 50 17 7 Clean the water inlet filters 51 18 Troubleshooting 53 19 Transportation storage and disposal 61 19 1 Removing the appliance 61...

Страница 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Страница 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Страница 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Страница 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Страница 10: ...ting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar a...

Страница 11: ...suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The ...

Страница 12: ...designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance For the environmentally friendly disposal of the packaging materi als observe the information on the topic of Disposing of pac...

Страница 13: ...information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of the appli ance to...

Страница 14: ... a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is re quired Only install the appliance un derneath a continuous worktop that is securely con nected to adja cent cabinets Installation loca tion Requirements On a wall Do not trap the hoses betwe...

Страница 15: ...power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely ...

Страница 16: ...re and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Drainage into a siphon Secure the con nection point with a 24 40 mm hose clamp Drainage into a washbasin Fix and secure the water outlet using an elbow Page 34 Drainage into a plastic pipe with rubber sleeve ...

Страница 17: ... against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection detai...

Страница 18: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 48 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Страница 19: ... prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes Page 26 2 Programme selector Page 39 3 Buttons Page 23 and dis play Page 21 5 4 Operating logic ATTENTION Pressing on the display with force may cause damage Do not apply heavy pressure on the display Do not pre...

Страница 20: ...en Familiarising yourself with your appliance 20 1 2 ...

Страница 21: ...tus End End of pro gramme Programme status 1 2 3 Extra Rinse Additional rinse cycles are activated Buttons Page 24 Energy consump tion Energy consumption for the selected pro gramme Low energy consumption High energy consumption Water consump tion Water consumption for the selected pro gramme Low water consumption High water consumption End signal Basic setting Button signal Basic setting Display ...

Страница 22: ...e programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is exten ded Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure Th...

Страница 23: ...ple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain Ready in 1 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Note Use the buttons to set the set ting values 90 Temperat ure 90 C Adjust the temperature...

Страница 24: ... for the ap pliance Prewash Activate Deactivate Activate or deactivate prewash e g for washing heavily soiled laundry Rinse Plus Activate Deactivate Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activate or deactivate spinning and draining at the end of the washing cycle The...

Страница 25: ...ription Memory Saving Setting Press the button for approx 3 seconds to save your customised pro gram settings Saving the programme settings Page 39 If you briefly press the button you can set customised program settings for your program ...

Страница 26: ...formation on programme selection Care symbols on the care labels Page 36 Programme Description Max load kg Programme settings Max temperature C Max spin speed rpm 1 Speed Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short pro gramme for normally soiled laundry when you activate Speed If Speed is activated the maximum load capacity is reduced to 5 kg ...

Страница 27: ... as per the care sym bol can be washed together The washing performance cor responds to the best possible washing performance class ac cording to the legal require ments For this programme the wash ing temperature is automatic ally adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing tempera...

Страница 28: ... Mixed Load Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laun dry 4 60 1400 Delicates Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eye lets or clips in a mesh laundry bag 2 40 800 1 Programme setting ...

Страница 29: ...om wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate The laundry is not spun 1400 1 Programme setting ...

Страница 30: ...asy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent 4 40 1200 Drum Clean Cleaning and caring for the drum Use this programme in the fol lowing cases Before using the appliance for the first time If you regularly wash at tem peratures of 40 C or lower After a prolonged period of non use Use washing powder or a de tergent containing bleach 1200 1 Programme setting ...

Страница 31: ...abric softener Do not use liquid detergent or detergent that is intended for woollens or delicates AllergyPlus Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene require ments Note Once the set temperat ure has been reached it re mains constant throughout the washing process 6 5 60 1400 1 Programme setting ...

Страница 32: ...tic or blended fab rics Tip In order to avoid creasing in your laundry you can activ ate The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry Note Use the Delicates Silk programme to wash shirts and blouses made from silk or del icate fabrics 2 60 800 1 Programme setting ...

Страница 33: ...le for sports items Do not use fabric softener Tip Use the Easy Carepro gramme to wash heavily soiled laundry 2 40 800 Super Quick 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is ap prox 30 minutes If you wish to reduce the pro gramme duration to 15 minutes activate Speed The maximum load is reduced ...

Страница 34: ...sing for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sectio...

Страница 35: ...reparing the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Em...

Страница 36: ...of fabric and fibre to gether Care symbols on the care labels Page 36 Description of the programmes Page 26 Whites Colours Wash new coloured items separately the first time you wash them 11 3 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are vis ible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal...

Страница 37: ... ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Fabrics Pro gramme Temperature Standard detergent with optical brighten ers Heat resistant white fabrics made from cotton or linen Cotton ...

Страница 38: ...m pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardn...

Страница 39: ...set Adjust the programme settings The programme settings are not saved permanently for the pro gramme 13 4 Saving the programme settings You can save your individual pro gramme settings as favourites Requirements A programme has been set The programme settings have been adjusted Press and hold for approx 3 seconds Press to call up the saved pro gramme Note To overwrite the saved pro gramme repeat ...

Страница 40: ...y Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Press The appliance is paused and checks whether it is possible to add or remove laundry Take note of the programme status 2 Add or remove laundry 3 Close the door 4 Press 13 9 Cancelling the pro gramme Once the programme has started you can cancel i...

Страница 41: ... the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold 3s for approx 3 seconds Home Connect 15 Home Connect Home Connect This appliance is network capable Connecting your appliance to a mo bile device lets you control its func tions via the Home Connect app ad just its basic settings and monitor its operating status The Home Connect ser...

Страница 42: ... home network Wi Fi with WPS function Requirement If your router has a WPS function you can connect the appliance to your WLAN home net work Wi Fi automatically 1 Press and hold for approx 3 seconds a The display shows Aut 2 Press 3 Press the WPS button on the router within the next 2 minutes Take note of the information in the documents for your router a flashes in the display a The appliance att...

Страница 43: ... 60 seconds 5 Open the Home Connect app on your mobile device and carry out the steps in the app 6 In the Home Connect app enter the network name SSID and password key for your home net work 7 Carry out the steps in the Home Connect app to connect the appliance a If the display shows con and lights up permanently the appli ance is connected to the home network 8 If the display shows Home Con nect ...

Страница 44: ...appliance was previously connected to your home network this connec tion will be re established automatic ally when Wi Fi is switched back on 15 7 Software update Requirement The display shows 1 Press and hold for approx 3 seconds 2 Set the programme to position 6 a UPd appears on the display 3 Press a The software update is installed a If End is shown on the display the software update is install...

Страница 45: ...ommunication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares the Home Connect functions for use and is only required when you want to use the Home Connect functions for the first time Note Please note that the Home Connect functions can only be utilised with the...

Страница 46: ... 3 high 4 very high Set the display brightness 16 2 Changing the basic set tings 1 In order to set the basic settings press the button 2 To set the required basic setting press the button a The display shows the set basic setting and the current value 3 To change the value press 4 To exit the basic settings switch off the appliance Cleaning and servicing 17 Cleaning and servi cing Cleaning and ser...

Страница 47: ...r atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Drum Clean programme without laundry Add washing powder 17 3 Cleaning the detergent drawer Note Please rea...

Страница 48: ...y damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service 17 5 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you us...

Страница 49: ...ut of the holder 8 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder ...

Страница 50: ... place 5 Close the maintenance flap Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Drain programme after you have emptied the drain pump 1 Turn on the tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Start the Drain programme 17 6 Cleaning the water outlet hose at the siphon If the ...

Страница 51: ...cept for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty...

Страница 52: ...e 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 51 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Страница 53: ...s any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 48 The water outlet hose is connected too high Install the water outlet hose at a ma...

Страница 54: ... No remedial action possible Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load lights up The temperature is too high Wait until the temperature ha...

Страница 55: ...ated Check whether is activated Buttons Page 23 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme The door cannot be opened is activated Continue the programme by selecting Spin or Drain and pressing The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 40 Water level is too hi...

Страница 56: ...e appliance Water is not flowing in Detergent is not being dispensed You have not pressed Press The filters in the water inflow are blocked Clean the filters in the water inflow Page 51 The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system elimina...

Страница 57: ... blocked Cleaning the detergent drawer Page 47 Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fab...

Страница 58: ...m Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance ...

Страница 59: ...mes that are suitable for the type of fabric Programmes Page 26 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistri...

Страница 60: ...ect the appliance to the home network Connecting the appliance to a WLAN home net work Wi Fi with WPS function Page 42 Connecting the appliance to a WLAN home net work Wi Fi without WPS function Page 42 Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw conn...

Страница 61: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 19 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 51 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Страница 62: ... by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will ...

Страница 63: ...ign Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is free of charge Detailed information on the warranty period and terms of warranty in your country is available from our after sales serv...

Страница 64: ...Eco 40 602 5 0 2 58 0 650 45 0 35 1400 50 Eco 40 602 2 5 2 50 0 300 40 0 26 1400 54 Cot tons 20 C 10 0 3 15 0 350 88 0 21 1400 48 Cot tons 40 C 10 0 3 15 1 200 88 0 43 1400 48 Cot tons 60 C 10 0 3 15 1 450 88 0 55 1400 48 Easy Care 40 C 4 0 2 29 0 770 62 0 42 1200 30 Mixed Load 40 C 4 0 1 00 0 620 42 0 41 1400 52 Wool 30 C 2 0 0 40 0 250 48 0 26 800 25 1 Due to the influence of water pressure hard...

Страница 65: ...out your model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternatively you...

Страница 66: ...en Declaration of Conformity 66 BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Страница 67: ......

Страница 68: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001610178 9001610178 ...

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