NL customer service
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service service
service service
Note Calling in the service department
within the framework of the manufacturer's
warranty conditions is free of charge.
If you have any questions, are unable
to rectify a fault with the device
yourself or if the device needs to be
repaired, please contact our
customer service.
You can solve many problems
yourself using the troubleshooting
information in these operating
instructions or on our website. If this
is not the case, please contact our
customer service.
We always find a suitable solution and
try to avoid unnecessary visits from
the service technician. We ensure that
the device is repaired by trained
service technicians both within the
warranty period and after the
manufacturer's warranty has expired
with original spare parts.
For safety reasons, only trained
specialist personnel may carry out
repairs on the device. The warranty
claim is void if repairs or interventions
are carried out by persons not
authorized by us, or if our devices are
equipped with replacement parts,
additional parts or accessories that
are not original parts and a defect is
caused as a result.
Original replacement parts that are
relevant for the function in
accordance with the relevant
Ecodesign Regulation can be
obtained from our after-sales service
for a period of at least 10 years from
the time of placing the device on the
market within the European
Economic Area.
Detailed information on the warranty
period and warranty conditions in your
country can be obtained from our after-
sales service, your dealer or on our
website.
When contacting customer service,
you will need the product number (E
no.) and the production number (FD)
of the device.
You can find the contact details of
the after-sales service in the supplied
service list or on our website.
Product number (E no.) and
production number (FD)
The product number (E no.) and the
production number (FD) can be found
on the type plate of the device.
The type plate can be found on the
inside of the appliance door.
You can make a note of the data so
that you can quickly find your device
data and service phone numbers.
AQUA-STOP guarantee
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In addition to the warranty claims
against the seller based on the
purchase agreement and our factory
warranty, you will be compensated if
the following conditions are met.
s If due to an error in the AquaStop
If water damage is caused to the
system, we will reimburse private
users for the damage. To guarantee
the water protection system, the
appliance must be connected to the
mains.
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Depending on the device version
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