12
Rectifying faults
Faults often have simple explanations. Please read the
following notes before calling the aftersales service.
After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Display
Fault
Measure
Blank
There is no power supply.
Check the household fuse for the appliance. Check whether there is a
power cut by trying other electronic appliances.
All displays
flash
The controls are damp or an object is
resting on them.
Dry the controls or remove the object.
‹
flashes
when
switched on
The controls are damp or an object is
resting on them.
Dry the controls or remove the object. Switch off the appliance. Switch the
appliance back on.
”‹
Display faulty.
Switch the appliance off and back on again after about 30 seconds using
either the household fuse or the circuit breaker in the fuse box. Contact the
after-sales service if this appears on the display again.
”ƒ
The electronics have overheated and
have switched off the corresponding
hotplate.
Wait until the electronics have cooled down sufficiently. Then touch a con-
trol for the hotplate.
”…
The electronics have overheated and
have switched off all hotplates.
Wait until the electronics have cooled down sufficiently. Then touch any
control.
”‰
The hotplate was in operation for too
long and has switched itself off.
You can switch the hotplate back on again immediately.
GB
0844 8928979
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
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