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Troubleshooting
16
Troubleshooting
7 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance your-
self. Please read the information on eliminating issues be-
fore contacting Customer Service. This may avoid unnec-
essary repair costs.
WARNING
Improper repairs are dangerous.
▶
Only authorized service providers should repair the ap-
pliance.
▶
If the appliance has an issue, call Customer Service.
WARNING
Improper repairs are dangerous.
▶
Repairs to the appliance should only be performed by
authorized service providers.
▶
Only original spare parts may be used to repair the ap-
pliance.
▶
If the power cord of this appliance becomes damaged, it
must be replaced with a specific connection cord, which
is available from the manufacturer or the manufacturer's
Customer Service.
WARNING
The cooking zone heats up but the display does not work.
▶
Switch off the circuit breaker or fuse in the electrical
panel.
▶
Call Customer Service.
WARNING
The cooktop switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
▶
Switch off the circuit breaker or fuse in the electrical
panel.
▶
Call Customer Service.
Issue
Cause and troubleshooting
No display information
The power supply has been disconnected.
▶
Check whether the lighting in your kitchen or other appliances in the room are
working.
The appliance has not been connected as shown in the circuit diagram.
1.
Disconnect the appliance from the power supply.
2.
Make sure the appliance has been connected as shown in the circuit diagram.
There is an electronics fault
▶
If the fault cannot be eliminated, call Customer Service.
All indicators are flashing
The control panel is wet or an object is covering it.
▶
Dry the control panel or remove the object.
The electronics have overheated. The corresponding cooking zone has been
switched off.
1.
Wait until the electronics have cooled down sufficiently.
2.
Touch any control element.
a
When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
The electronics have overheated. All cooking zones have switched off.
1.
Wait until the electronics have cooled down sufficiently.
2.
Touch any control element.
a
When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
+ heat level and signal tone
There is hot cookware near the control panel. The electronics are at risk of over-
heating.
▶
Remove the cookware from the control panel.
a
You can continue to cook.
and signal tone
There is hot cookware near the control panel. The cooking zone has switched off to
protect the electronics.
1.
Remove the cookware from the control panel.
2.
Wait a few seconds.
3.
Touch any control element.
a
When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
+ / and cooking zones not
heating
The cooking zone has been operating continuously for an extended period of time
without interaction. The automatic time limitation has been triggered.
▶
Touch any control element.
a
You can set the cooking zone and continue to cook.
