Service
English 28
How to Obtain Service or
Parts
To reach a service representative, see the contact information at the front of the
manual. Please be prepared with the information printed on your product data
plate when calling.
Product Data Plate
The data plate shows the model and serial number. Refer to the data plate on the
appliance when requesting service. It is located on the frame near the drawer.
Open the drawer to view it.
Food is overcooked
The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
“Change the Oven Temperature Offset” on page 10.
Oven temperature is too hot or too cold
The oven thermostat needs adjustment. See Oven Temperature Offset.
Oven light is not working properly
Replace or reinsert the light bulb if loose or defective. Touching the bulb
with fingers may cause the bulb to burn out.
Oven light will not turn off
Check for obstruction in oven door. Check to see if hinge is bent. When the
Sabbath feature is activated, the oven light will stay on or off (as selected
during set-up) during the entire Sabbath mode.
Cannot remove lens cover on light
There may be soil build-up around the lens cover. Wipe lens cover area
with a clean dry towel prior to attempting to remove the lens cover.
Oven will not Self-Clean properly
Allow the oven to cool before running Self-Clean. Always wipe out loose
soils or heavy spillovers before running Self-Clean. If oven is badly soiled,
set oven for a five-hour Self-Clean. See Preparing the Oven to Self-Clean.
Clock and timer are not working properly
Make sure there is electrical power to oven. See Clock and Timer sections.
Porcelain chips
When oven racks are removed and replaced, always tilt racks upward and
do not force them to avoid chipping the porcelain.
“F” and a number appears in display and
control beeps
This is a fault code. Press Off to clear the display and stop beeping. Reset
oven if necessary. If fault code remains and beep continues, record fault
code, cancel oven and call authorized service technician.
With a new range there is a strong odor
when oven is turned on
This is normal with a new range and will disappear after a few uses. Oper-
ating the self-clean cycle will also “burn-off” the smell more quickly.
Control does not react when the pad is
touched
Be sure that pad is clean. Touch the center of the touchpad. Use the flat
part of your finger.
Warm air or steam escapes from oven
vent
It is normal to see or feel steam or warm air escaping from the oven vent.
Do not block the vent.
Table 8: Oven Troubleshooting Chart
Oven Problem
Possible Causes and
Suggested Solutions
Figure 11: Data Plate
Data Plate
