Malfunction
Possible causes
Solution
The unit does not
report an alarm.
Alarm source is not
selected.
Select possible alarm sources on the Alarm sources
configuration page.
No alarm response
specified.
Specify the desired alarm response on the Alarm
connections configuration page; if necessary change
the IP address.
The unit is not
operational after a
firmware upload.
Power failure during
programming by firmware
file.
Have the unit checked by Customer Service and
replace if necessary.
Incorrect firmware file.
Enter the IP address of the unit followed by /
main.htmin your Web browser and repeat the upload.
Placeholder with a
red cross instead of
the ActiveX
components.
Java VM (JVM) is not
installed on your computer
or is not activated.
Install JVM from the Software Downloads tab of the
product page for your camera.
Web browser contains
empty fields.
Active proxy server in
network.
Create a rule in the local computer's proxy settings
to exclude local IP addresses.
Customer Service
If a fault cannot be resolved, please contact your supplier or system integrator, or go directly
to Bosch Security Systems Customer Service.
The version numbers of the internal firmware can be viewed on a special page. Please note
this information before contacting Customer Service.
1.
In the address bar of your browser, after the unit IP address, enter: /version
for example: 192.168.0.80/version
2.
Write down the information or print out the page.
8.3
EXTEGRA IP 9000 FX
Troubleshooting | en
31
Bosch Security Systems
Installation Manual / Guide d'installation
2016.02 | 1.2 | F.01U.319.357
