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Bosch 2000 Series, Руководство по вводу программы

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2000 Series | 

Program Entry Guide | 6.0 

Open/Close

 

EN 

| 26 

 

Bosch Security Systems | 7/05 | 35114F 

 

Notes:

Содержание 2000 Series

Страница 1: ...EN Program Entry Guide Control Panels 2000 Series ...

Страница 2: ...stallation instructions can be found in the panel s Installation Guide The Keypad Diagnostics Sheet provides specific diagnostic and testing information A Security System User Guide comes with the keypad E Version Control Panels The E versions of the 2000 Series Control Panels for example the D2412UE do not include point expansion They are limited to the on board points Any programming for point e...

Страница 3: ...int Codes 35 11 1 Digit 1 Point Type 37 11 2 Digit 2 Alarm Responses 43 11 3 Digit 3 Point Options 44 11 4 Digit 4 Device Address 45 11 5 Digit 5 Sensor Loop 46 11 6 Recommended Point Codes 48 12 0 Point Text 51 13 0 Relays 53 13 1 Relay Function Logic 53 13 2 Relay Functions 53 13 3 Relay Parameters for Keypad Programming Only 56 14 0 User Test 57 15 0 Passcodes 59 16 0 RF Parameters 61 17 0 Prog...

Страница 4: ...alarm output 48 Table 11 Door with Entry Exit Delay swinger bypass alarm output alarm report delay 48 Table 12 Door or Window with No Entry Exit Delay swinger bypass alarm output alarm report delay 48 Table 13 Garage Door with Extended Entry Exit Delay swinger bypass alarm output alarm report delay 48 Table 14 Motion Detector swinger bypass alarm output alarm report delay 48 Table 15 Tamper swinge...

Страница 5: ...ss feature to a point 3 Keyswitch Default Momentary Selection Easikey Momentary 0 Easikey 1 Momentary Refer to the Installation Guide for instructions on connecting a momentary keyswitch to a point This control panel is not compatible with maintained contact keyswitches Operating the keyswitch shorting the point turns the system All On with delays if the system is off Any faulted controlled points...

Страница 6: ...tem displays the text you enter here in the second line of the keypad display when ever the first line reads CALL FOR SERVICE You can enter the phone number for your service department as the Custom Service Text Up to 15 Seconds for Text to Load It can take up to 15 seconds for the custom text you program here to appear in all text keypads connected to the system ...

Страница 7: ...e control panel dials as shown in Table 1 The control panel only sends reports to Phone 2 after two failed attempts sending to Phone 1 Table 1 Phone Routing Set to No Attempt Phone Number 1 Phone Number 1 2 Phone Number 1 3 Phone Number 2 4 Phone Number 2 5 Phone Number 1 6 Phone Number 2 7 Phone Number 1 8 Phone Number 2 9 Phone Number 1 10 Phone Number 2 11 Communication Fail event If Phone 2 is...

Страница 8: ... Phone 2 only Both Local 0 Phone 1 only 1 Phone 2 only 2 Both 3 Reports Trouble Missing Missing RF Low Battery RF Bypass or Swinger Bypass Reports from Fire and Non fire points combined Point Tamper Troubles 8 Restoral Route Default Local Selection Local Phone 1 only Phone 2 only Both Local 0 Phone 1 only 1 Phone 2 only 2 Both 3 Reports Restoral Reports from Fire and Non Fire points combined RF Ba...

Страница 9: ...Receiver Trouble Address 7 Address 8 RF Receiver Tamper Address 7 Address 8 13 Sys Res Route 13 Sys Trbl Route Default Local Selection Local Phone 1 only Phone 2 only Both Local 0 Phone 1 only 1 Phone 2 only 2 Both 3 Reports RAM Access OK Reports successful connection to a remote programmer Comm Restoral Reports successful communication after a Communication Failure event Re Boot Reports control p...

Страница 10: ...cal Selection Local Phone 1 only Phone 2 only Both Local 0 Phone 1 only 1 Phone 2 only 2 Both 3 Reports Test Reports Service Start stand by pin locked down installer code entered Service Stop standby by pin unlocked The control panel only sends a Service Stop Report if a Service Start Report was transmitted ...

Страница 11: ...iver when users turn the system Part On with the 0 key 3 Restricted O C Default No Selection Yes No 0 No 1 Yes Set the Restricted O C prompt to Yes The system only sends Opening Reports when the user turns the system off after an alarm The system attaches an AFTER ALARM message to the Modem II Opening Report Refer to Section 4 0 Receiver for a description of the Modem II Report Format With the Res...

Страница 12: ...ime expires a Cancel Report follows the Alarm Report If the user turns the system off before Delay Alrm Rpt prompt time expires the control panel sends no Alarm Cancel or Restoral Report for points programmed with a 2 3 7 or 8 in Digit 2 of the point code If you set the Cancel Rpt prompt to No the control panel does not send Cancel Reports 6 Restoral Rpts Default No Selection No Yes Delay 0 No 1 Y...

Страница 13: ...l reports sent to the receiver until AC restores When set to No Buzz Report the system flashes the OK light at the keypad and sends an AC Fail Report to the receiver When set to No Buzz Tag Along Rpt the system flashes the OK light It sends an AC Fail Report to the receiver as a tag along with all reports sent to the receiver until AC restores 8 Point User Flag Default No Selection Yes No 0 No 1 Y...

Страница 14: ...2000 Series Program Entry Guide 3 0 Reports EN 14 Bosch Security Systems 7 05 35114F Notes ...

Страница 15: ...ystem Control panel runs on battery AC RESTORE AC Power is restored to normal ALARM REPORT POINT 001 099 Alarm Report from Points 1 to 24 or from an A B C key Refer to Section 7 0 ABC Keys for instructions on setting reports from the keys ALARM REPORT RECENT CLOSING ID 001 POINT 001 24 If an alarm occurs within 2 minutes of a Closing event the system sends an Alarm Recent Close Report ALARM CROSS ...

Страница 16: ...ISSING ALARM POINT 001 024 Missing Non fire Controlled point point is on armed Alarm response locally MISSING TROUBLE POINT 001 024 Missing Non fire Controlled point point is off disarmed or 24 hour Non fire point Trouble response locally OPENING REPORT Turning the system off with a keyswitch or a remote programmer sends this Opening Report with no User ID OPENING REPORT ID 001 008 Opening Report ...

Страница 17: ... Configuration RF Rcvr Trouble Device 7 8 Trouble from premises RF receiver D208RF D216RF SDI number is the device address 7 or 8 Refer to Section 10 0 Address Configuration RF Rcvr Trbl Restoral Device 7 8 Restoral from premises RF receiver D208RF D216RF SDI number is the device address 7 or 8 Refer to Section 10 0 Address Configuration RF TAMPER TROUBLE Tamper RF point Controlled point system of...

Страница 18: ...t User position If you install more than eight points and report in Pulse Format the control panel combines reports as shown in Table 3 Table 3 Pulse Format Point Number reported in Pulse Format 1 2 3 4 5 6 7 8 Point Number displayed at keypad 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Use the following Pulse Report Groups to designate Pulse Report Group codes for this installa...

Страница 19: ...tion 0 to 9 B to F 0 Closing Report when a passcode is not required to turn system on refer to Passcode Rquired prompt in Section 15 0 Passcodes or a keyswitch is used 1 to 8 Closing Report with User ID for users 1 to 8 7 Opening Group Default 0 Selection 0 to 9 B to F 0 Opening Report when keyswitch is used or Part On No Delay or Part On with delay 1 to 8 Opening Report with User ID for users 1 t...

Страница 20: ...tored 8 Restored AC power 9 Communication Restoral event for Phone 1 B Communication Failure event for Phone 2 C RF tamper restore points or receiver D RF battery restore E RF receiver 7 restoral F RF receiver 8 restoral 11 Duress Group Default 0 Selection 0 to 9 B to F 1 to 3 Not used 4 This report transmitted after six attempts to enter an invalid passcode 5 Duress passcode entered at keypad Ref...

Страница 21: ...hone number After you press the 2 key the control panel seizes the phone line dials the RAM Phone number and waits for the remote programmer handshake 3 Answer Armed Default 0 Selection 0 to 15 Set the number of rings you want the control panel to wait before seizing the phone line for a remote programming session when the system is All On armed The control panel cannot seize the phone line when t...

Страница 22: ...e number Listen for two rings Hang up 2 30 seconds with no rings Wait 30 seconds 3 Two rings Re dial the control panel phone number Listen for two rings Hang up 4 30 seconds with no rings Wait 30 seconds 5 Control panel picks up on first ring Re dial the control panel phone number When the control panel picks up the phone begin remote programming If you are using a text keypad SYSTEM PROGRAM USING...

Страница 23: ...Delay for Controlled points programmed with B or C for Digit 1 of the point code If a user starts exit delay and then faults an Extended point such as opening the garage door the system switches from Exit Delay Time to the Extended Delay You can program this delay with enough time to allow the user to open the garage door drive out and close the door If you bypass an Extended Delay point the syste...

Страница 24: ...xit All Part Exit 0 Disabled 1 All Step 2 Part Step 3 All Part Step 4 All Exit 5 Part Exit 6 All Part Exit Use the Excursion prompt to configure the system for either the Step Outside or Exit User features 6 1 Step Outside If you enable the Step Outside feature pressing the CLEAR key at the keypad when the system is on with No Delay starts the exit delay tone if Exit Tone is programmed Yes and byp...

Страница 25: ... allows one user to exit a system that is On with No Delay leaving those left inside fully protected If the user presses CLEAR during the exit delay the system returns to On with No Delay A faulted point open door at the end of exit delay creates an Exit Error alarm If an alarm occurs within 2 minutes of the end of exit delay the system sends an Alarm Recent Close Report All Exit Only allows users...

Страница 26: ...2000 Series Program Entry Guide 6 0 Open Close EN 26 Bosch Security Systems 7 05 35114F Notes ...

Страница 27: ...n Alarm Report Report Group 1 Point 0 Do not enter a report that conflicts with other system or point reports Refer to Section 4 2 Pulse Report Groups for all system and point reports Test the A B C keys to make certain they transmit the expected reports 2 A Key Alarm Output Default No Output Selection No Output Steady Pulse 0 No Output 1 Steady 2 Pulse These prompts set the system response to the...

Страница 28: ...e 8 B Key Text Refer to the descriptions for the A Key prompts above 9 C Key Alarm Report key for four button keychain keypads 10 C Key Output key for four button keychain keypads 11 C Key Ack Tone key for four button keychain keypads 12 C Key Text key for four button keychain keypads Refer to the descriptions for the A Key prompts above ...

Страница 29: ...hen the receiver acknowledges the Closing Report If the system does not send Closing Reports the bell sounds at the expiration of Exit Delay 3 Single Ring Default No Selection Yes No 0 No 1 Yes Set the Single Ring prompt to Yes to limit the alarm output from the same Non Fire point to one per arming cycle Setting this prompt to No allows every alarm activation from a Non Fire point to generate an ...

Страница 30: ...2000 Series Program Entry Guide 8 0 Bell EN 30 Bosch Security Systems 7 05 35114F Notes ...

Страница 31: ... waiting period begins after you complete the programming session If you did not send program changes to the control panel during the remote programming session you must end the programming session with a Reset Bye For D5200 Programmer or Keypad programming the waiting period begins after you return the standby pin to normal operation 3 Minutes to Next Default 0 Selection 0 to 59 Enter the number ...

Страница 32: ...one interval from the time of the last report For example if theTest Intrvl prompt is set to 1 Day and the system transmits an Opening Report at 9 00 PM the interval begins at 9 00 PM If the system transmitted no other reports before 9 00 PM the following day at 9 00 PM the system transmits the Test Report ...

Страница 33: ...e selections as 0 Enter the type of device connected to the system for each address You can only connect four point expanders to the system Do not connect more than one device with the same address to the control panel Although LED keypads cannot set an address you must enter LED keypad for one address if you are going to connect one to the system Use one address for all LED keypads If you are usi...

Страница 34: ...2000 Series Program Entry Guide 10 0 Address Configuration EN 34 Bosch Security Systems 7 05 35114F Notes ...

Страница 35: ... control panels ignores Point Code Digits 4 and 5 The tables on the pages that follow show the defaults and selections for programming 1 Point 1 Default 2600A Selection Refer to Table 5 Table 6 Table 7 Table 8 and Table 9 for selections for each digit in the point code 2600A Fire point Fire point with alarm verification Reports and alarm output enabled Point 1 is powered for two wire smoke detecto...

Страница 36: ...r selections for each digit in the point code 7820A Motion Detector No Delay All point Point only arms when user turns the system All On Point does not start entry delay and is ignored during entry and exit delays Reports and alarm output enabled Trouble on short when the system is off Swinger bypass enabled Alarm Report delay enabled PT5 ALL NO DELAY 6 Point 6 Default 7820A Selection Refer to Tab...

Страница 37: ...0 Disabled Point does not respond to opens or shorts Set Digit 1 to 0 if you are using this point number for an RF Keypad or arming device 1 Fire Short on sensor loop starts fire alarm response Open on sensor loop causes trouble response Fire points are not bypassable Single Ring programming option does not apply to Fire points Missing Fire points generate a trouble response when the system is on ...

Страница 38: ... Rpt prompt in Section 3 0 Reports The Delay Alrm Rpt prompt is only set to 255 when a two way voice verification module is connected to the control panel The voice verification module shorts a Buzz on Fault voice active point to tell the control panel a two way voice verification session is active 4 24 hour visible Short or open causes alarm response if no Trouble option Refer to Section 11 3 Dig...

Страница 39: ...ypassed before the control panel can be All armed If an alarm occurs on these points within 2 minutes of a closing exit time expired Excursion Exit included the system sends a RECENT CLOSING message with the Alarm Report If these points are faulted at the end of exit delay the system waits a period equal to entry delay before sending an Alarm Report If the system is not turned off it sends an EXIT...

Страница 40: ...e an alarm response when on a trouble response when off RF Tamper for a Controlled point generates an alarm response when on a trouble response when off A Keyswitch Shorting then restoring Keyswitch points toggles the control panel from All or Part On to off off to All On The trouble option refer to Section 11 3 Digit 3 Point Options determines how Keyswitch points respond to opens when the system...

Страница 41: ...ypassed before the system can be All armed Note If you bypass an Extended Delay Point the system switches to the Extended Delay The system makes the switch even if the point is not faulted when you bypass it Extended Delay points that are bypassed and restored during exit delay are automatically unbypassed and returned to the system If an alarm occurs on these points within 2 minutes of a closing ...

Страница 42: ...ed or bypassed before the system can be Part or All armed If you bypass an Extended Delay point the system switches to the Extended Delay The system makes the switch even if the point is not faulted when you bypass it Extended Delay points that are bypassed and then restore during exit delay are automatically unbypassed and returned to the system If an alarm occurs on these points within 2 minutes...

Страница 43: ... Delay Alrm Rpt in Section 3 0 Reports Duress Reports and A B C Key Reports are not affected by the Alarm Report Delay These reports are sent immediately in all cases X X X X Swinger Bypass The Swinger Count prompt in the System Configuration Group sets the swinger count for this Swinger Bypass point option When the number of alarms or troubles in an armed or disarmed period reaches the swinger co...

Страница 44: ...y points Digit 1 6 or 8 create instant alarms on an open or short X X X X Double Knock Points programmed for double knock require two alarm activations within 120 seconds open and or short on the sensor loop before the system begins an alarm response If the point returns to and remains in a normal or trouble condition for the duration of the 120 second double knock window there is no alarm respons...

Страница 45: ...Alarm Trouble or Missing reports Refer to Section 10 0 Address Configuration to be certain that any address programmed in Digit 4 of a point code is programmed for a point expander Table 8 Digit 4 Selections 0 1 2 3 4 5 6 7 8 On Board Detection devices for this point are connected to one of the control panel s on board sensor loops X Address 1 Detection devices for this point are connected to an e...

Страница 46: ...m by following the steps below 1 Connect a D208RF Point Expander Module to the control panel as shown in the module instructions 2 Select a point number for the RF keypad Low Battery Reports for the keypad includes this point number You might want to assign RF keypads to the highest point numbers to avoid having the keypads appear in the middle of points assigned to detection devices 3 Program the...

Страница 47: ...eports No Report Delay No Swinger Output Trouble Open No Trouble Short Double Knock No Cross Point No Partner Point Device Address 5 6 Controlled All Delay Reports No Report Delay No Swinger Output No Trouble Open Trouble Short Double Knock No Cross Point No Partner Point Device Address 6 7 Controlled All No Delay Reports Report Delay No Swinger Output Trouble Open Trouble Short Double Knock No Cr...

Страница 48: ... Troubles 880 850 RF point 880 850 Table 12 Door or Window with No Entry Exit Delay swinger bypass alarm output alarm report delay Reports Local Trouble on Short 982 952 Trouble on Open 981 951 No Troubles 980 950 RF point 980 950 Table 13 Garage Door with Extended Entry Exit Delay swinger bypass alarm output alarm report delay Reports Local Trouble on Short B82 B52 Trouble on Open B81 B51 No Trou...

Страница 49: ...pass Reports Local Silent Invisible Alarm on Open Trouble on Short 542 552 Silent Invisible Alarm on Short Trouble on Open 541 551 Silent Invisible Alarm on Open or Short No Troubles 540 550 Alarm Output Alarm on Open Trouble on Short 592 552 Alarm Output Alarm on Short Trouble on Open 591 551 Alarm Output Alarm on Open or Short No Troubles 590 550 RF point Silent Invisible 540 550 RF point Alarm ...

Страница 50: ...2000 Series Program Entry Guide 11 0 Point Codes EN 50 Bosch Security Systems 7 05 35114F Notes ...

Страница 51: ...t Text Default Refer to Section 11 0 Point Codes Selection A to Z 0 to 9 Enter custom text to appear in text keypads for each point The default text appears in Section 11 0 Point Codes 0101 0101 0101 It can take up to 15 seconds for the custom text you program here to appear in all text keypads connected to the system ...

Страница 52: ...2000 Series Program Entry Guide 12 0 Point Text EN 52 Bosch Security Systems 7 05 35114F Notes ...

Страница 53: ... 2 Logic prompts allow you to further define the conditions under which the control panel activates the relay drivers 1 Relay 1 Logic 2 Relay 2 Logic Default Function 1 Only Selection Function 1 Only Function 1 or 2 Function 1 and 2 0 Function 1 Only 1 Function 1 or 2 2 Function 1 and 2 When Relay 1 Logic or Relay 2 Logic is set to Function 1 Only the system activates the relay output when Functio...

Страница 54: ...monitor for troubles at the Parameter prompt Swinger bypass is a point trouble and activates the Point Trouble Relay function Follow Point 4 Provides a steady output when selected points are faulted including point trouble and alarm Select the points to monitor for faults at the Parameter prompt Watch Tone 5 Activates the relay output in parallel to the watch tone for selected points Refer to Key ...

Страница 55: ...attery Trouble 15 Provides a steady output when the system detects a low or missing battery condition The relay remains activated until the battery restores Communication Fail 16 Provides a steady output when the system fails to communicate with the receiver within ten dialing attempts when two phone numbers are programmed or five dialing attempts when one phone number is programmed The relay rema...

Страница 56: ...earlier Relay Function 24 does not provide the Voice Request Relay function For those control panels Relay Function 24 is RF Special Key 13 3 Relay Parameters for Keypad Programming Only The parameter prompts shown in Table 19 are for programming from the keypad If you did not program one of the Relay functions the first four prompts in this group with a Relay function from 1 to 9 refer to Table 1...

Страница 57: ...anel is on battery power If the battery voltage falls below 12 1 VDC during that 4 minutes the system restores AC power and displays a system trouble at the keypad by flashing the OK light Refer to System Troubles in the User Guide The system sends a Low Battery Report to the receiver Users can end the test by pressing the CLEAR key Set this prompt to Yes for UL 1023 Household Fire systems 3 User ...

Страница 58: ...2000 Series Program Entry Guide 14 0 User Test EN 58 Bosch Security Systems 7 05 35114F Notes ...

Страница 59: ...r Use the D5200 Programmer or remote programmer to fill this prompt with spaces to disable the installer passcode 2 Passcode Length Default 3 Selection 3 to 6 You can fix the length of user passcodes from three to six digits All passcodes are the same length If you shorten the passcode length after entering passcodes you could possibly create duplicate passcodes For example passcodes 1235 and 1236...

Страница 60: ... types Required for configuring the Watch Tone responses All other user functions are also available User Allows a user to change only the user s own passcode A User passcode type can not change passcode type A User can not change other users passcodes A User can not adjust Watch Tone responses All other user functions are available One Time Allows the user to disarm the system one time All other ...

Страница 61: ...em for Premises RF devices If you do not intend to use RF devices there is no need to change these prompts from their defaults 1 Supervision Interval Default 24 hours Selection 12 24 0 12 hours 1 24 hours The Supervision Interval is the number of hours the RF receiver waits to hear from an RF point before it sends a Missing Report to the receiver for that point ...

Страница 62: ...2000 Series Program Entry Guide 16 0 RF Parameters EN 62 Bosch Security Systems 7 05 35114F Notes ...

Страница 63: ...r a remote programmer 2 Program Lock Default No Selection Yes No 0 No 1 Yes Set this prompt to Yes to prevent programming from the keypad Use the D5200 Programmer or a remote programmer to re activate keypad programming Programming from the Keypad Do not accidentally lock yourself out of the control panel s keypad programming feature by changing the Program Lock prompt to 1 Changes to this program...

Страница 64: ...2000 Series Program Entry Guide 17 0 Program Lock EN 64 Bosch Security Systems 7 05 35114F Notes ...

Страница 65: ...ng Mode and returns to the Installer Menu 18 2 View Mode In View Mode you can view each program prompt You must enter the Modify Mode to make changes for any prompt When you first enter View Mode you are at Group 1 Prompt 1 Figure 2 shows Group 1 Prompt 1 Account Number with an entry of 1234 Figure 2 View Mode 1 1 1234 The group and prompt number appear in line 1 For most prompts the current entry...

Страница 66: ...ify Mode accepts the character displayed in the current character position and then moves one character position to the right Do not press the key unless you intend to enter another character to the right of the current character position If your entry is complete press the A key to accept your entry Clear Pressing the CLEAR key in Modify Mode exits Modify Mode and returns to View Mode with out ch...

Страница 67: ...t 12 2 MOD A 5 For this example enter GARAGE for the Point 2 custom text Press the C key to scroll forward through the scroll list After the first press the display shows B in the second line of the display 12 2 MOD B 6 Press the C key five more times to scroll G into the display 12 2 MOD G 7 Press the key to accept G and move to the second character position in line 2 A appears in the second posi...

Страница 68: ... of your entry or location while keypad programming pressing the CLEAR key is always the safest action View Mode always shows you the current value of any prompt Numbers can be entered directly except at prompts for custom text For example to enter 5 in the telephone number you can press the 5 key You do not need to use the scroll list The B key scrolls backwards through the scroll lists Sometimes...

Страница 69: ...12 15 19 Cancel Route 9 Closing Group 19 Closing Reports 11 29 43 Closing Route 8 Code 8 16 20 59 COMEX Format 13 Comm Fail Reports 9 Comm Restoral Reports 9 Communication Fail 55 Communication Failure 9 16 19 20 57 Communication Test 57 Controlled All 39 47 Controlled Part Delay 39 47 Controlled Part No Delay 40 47 Cross Point 15 16 18 19 44 Custom Idle Text 5 33 Custom Service Text 5 6 33 63 Cus...

Страница 70: ...38 39 55 59 Partner Point 15 37 44 48 Passcode Length 59 65 Passcodes 59 Phone 1 7 8 9 10 19 20 65 Phone 2 7 8 9 10 19 20 65 Phone Group 7 Phone Routing 7 Point Code 5 11 12 15 17 23 24 25 35 36 45 46 48 Point Expanders 2 33 46 Point Text 33 51 67 Point Trouble 5 43 44 54 Program Lock 63 Pt Trbl Group 19 Pt Trbl Route 8 Pulse Format 15 18 19 Pulse Report Groups 18 Pulsed Output 29 43 55 R RAM Acce...

Страница 71: ...es Group 20 Sys Res Route 9 Sys Trbl Group 19 Sys Trbl Route 9 System Configuration 5 System Trouble 12 57 63 T Test Group 20 Test Reports 10 31 Test Route 10 Test Timer 17 31 Text Keypad 2 5 22 33 38 45 46 51 63 65 Two way Voice Verification 255 Voice Verification 12 Voice Active Function 38 Voice Request 56 U UL 1023 57 User 8 59 User Test 57 V view mode 66 View Mode 65 66 67 68 View Mode Keys 6...

Страница 72: ... 2005 Bosch Security Systems 35114F Bosch Security Systems 130 Perinton Parkway Fairport NY 14450 9199 Customer Service 800 289 0096 Technical Support 888 886 6189 ...

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