TROUBLESHOOTING
PROBLEM
CAUSE
CORRECTIVE ACTION
Appliance won't
light
Igniter pin and burner are wet Wipe dry with a cloth
Igniter battery is incorrectly
inserted.
Check that battery is correctly inserted
Igniter pin cracked or broken
Call customer service for replacement
part
Electrode wire is loose or
disconnected
Reconnect wire to the igniter
box located inside the fire pit
behind the igniter button
Electrode wire is shorting
between valve and igniter pin
Call customer service for replacement
part
Burner will not
light using a
match
No gas flow
Check if gas cylinder is empty. If yes,
replace.
Regulator is not fully
connected to the tank
Check LP tank connection.
Gas flow is obstructed
Check hose for bends or kinks
Spider webs or insect nest in
the venturi (end of burner
tube)
Clean the venturi
Burner ports are clogged
Insert an opened paperclip into each of
the burner ports to clean them. Ensure
the appliance is off and all parts are
cooled before attempting to clean the
burner ports
Appliance emits
a lot of black
smoke when lit
Flame is obstructed at burner
ports
Make sure all the gas burner ports are
free of any lava rocks or debris to allow
the gas to flow freely.
Regulator hose is pinched
Check the regulator hose for bends or
kinks
Sudden drop in
gas flow
No gas flow
Check if gas cylinder is empty. If yes,
replace.
Excess flow safety valve has
been activated
Turn the control knob to "OFF". Close the
LP tank valve and disconnect the
regulator from the tank. Turn the control
knob to "HIGH". Wait 1 minute. Turn the
control knob to "OFF". Reconnect
regulator to LP tank. Open tank valve
slowly. Light appliance as indicated in
"To Light" section.
Flame blow out
High or gusting winds
Increase flame to "HIGH"
No gas flow
Check if gas cylinder is empty. If yes,
replace.
Excess flow safety valve has
been activated
See "Sudden drop in gas flow" above
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