Troubleshooting Movie Playback Issues
Troubleshooting Movie Playback Issues
If you experience any of the problems below while using the product, please check the following: There may
be no problem with the product.
For more information about supported files, see Supported Video Files from
Connecting External Devices
→
Viewing Photos and Videos
in
User Guide.
I cannot find a file in the Photo & Video.
Check whether the files saved on your USB storage device can be read by the PC.
Check that the file extension is supported.
Select
to see if
Filter
is set to
Photo & Video
.
I see a message that says the file is not supported.
Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
Check that the file extension is supported.
Check that the resolution is supported.
Check that the video codec is supported.
Check that the frame rate is supported.
I get a message saying “This audio is not supported” or the video is playing normally but the audio is
not.
Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
Check that the file extension is supported.
Check that the audio codec is supported.
Check that the bit rate is supported.
Check that the sample frequency is supported.
Check that the number of audio programmes is supported.
I cannot see the subtitles.
Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
Check that the video and subtitle files have the same name.
Also check that both the video file and the subtitle file are in the same folder.
Check that the subtitle file format is supported.
Check that the language is supported.
(You can check the language of the subtitle file by opening the file in the Notepad.)
If subtitles encoding is incorrectly set, subtitles may not be displayed properly.
Troubleshooting
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