Troubleshooting
Fault Indication
The iQ system intelligently monitors the whole extraction
unit. In the unlikely event of a problem with the extraction
unit please read this section of the manual before
contacting the helpline.
This section contains details on all faults the iQ system is
able to display, these faults are detailed below.
Independent Motor Failure Detection
If the extraction unit develops a fault relating to one of the
motors then the motor icon on the display will stop rotating
and flash the airflow will read O m
3
/h. The alarm window will
display the motor icon and indicate which motor has caused
the failure. (example below shows a motor 1 failure).
If the above symbol is displayed power should be isolated
from the extractor and arrangements should be made to
replace the motor.
Internal Power Supply
The extractor is fitted with an internal transformer that
outputs 12V DC providing the iQ system with power.
If the buttons on the front panel are not illuminated or
operational this would indicate a problem with the internal
power supply (provided the main isolation switch is in the
ON position and voltage is proven at this point)
The internal power supply is fitted with a 1Amp inline fuse
this should be checked to prove it is operational, failing this
arrangements should be made to replace the transformer.
Error Codes on the iQ display
The iQ system is able to self-diagnose problems relating
directly to the monitoring system. Faults are displayed as a
number in the error window within the display.
In the event of an error code being displayed please contact
your local representative or BOFA who will be able to
diagnose the fault and advise on the most efficient solution.
USB diagnosis
For a “Real time” event log of any faults with your iQ system
please see section
7.04 & 7.05
to download a full analysis of
the extraction system.
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