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4.10

Troubleshooting

This overview helps you to detect and correct malfunctions on your own and explains,
what kind of malfunctions require the consultation of suitably qualified service personnel.

Malfunction

Potential causes

Remedy

The drive units cannot be con-
trolled via the hand control

Power cable is not connected

Insert power cable

Signals of the drives for the height adjust-
ment are incorrectly processed within the
controller

Carry out the reset run as de-
scribed in Chapter 3 "The hand
control".

No voltage in the socket

Check the socket or the fuse
box

Plug connector of the hand control not
fixed firmly

Check the plug-in connection
on the motor

Hand control or drive unit defective

Notify the operator or Bock
customer service

Disabling function or control box in the
hand control activated

Disabling function or control
box in the hand control deac-
tivated

When buttons are pressed, the
drive units stop after a short
time

There is an obstruction in the adjustment
range

Remove obstruction

The safe working load has been exceeded

Reduce the load

The drives stop after a longer
adjustment time

The adjustment time or safe working load
has been exceeded and the polyswitch in
the transformer of the controller has re-
sponded to increased heat

Allow the drive system to cool
down sufficiently for at least
one minute

Opposite functions when oper-
ating the hand control

Check the pin assignments on the control-
ler, see Chapter 4.2

Notify the operator or Bock
customer service

Individual drive units run in one
direction only

Hand control, drive unit or controller de-
fective

Notify the operator or Bock
customer service

Drive units stop and bed re-
mains in a tilted position

Constant operation of adjustment func-
tions

Move lying surface in bottom
or top position as this will
straighten it again horizontally.
Activate disabling function in
hand control

Содержание Stellar

Страница 1: ...1 Assembly and operation manual Comfort nursing care bed stellar ...

Страница 2: ...tee optimal lying comfort and allow profes sional care at the same time This product was designed with a focus on the elderly whose confidence must be reinforced and whose life needs protec tion With this health care product we meet these requirements We urge you to prevent potential malfunctions and the risk of accidents by complying strictly with the safety and operating instructions and by carr...

Страница 3: ... functions 17 3 7 Wireless hand switch for the domestic environment 18 4 Assembly and operation 21 4 1 Technical data 21 4 2 stellar 23 4 3 Mounting the side rails 32 4 4 Emergency lowering back part standard 35 4 5 Emergency lowering back part optional 36 4 6 Change of location 37 4 7 Transport storage and operating conditions 37 4 8 Function notes 37 4 9 Disposal 37 4 10 Troubleshooting 38 5 Acc...

Страница 4: ...tal 3 Long term care in medical environment stationary nursing care bed 4 Care at home pure so called HomeCare bed 5 Home care nursing service 1 1 Intended purpose The comfort nursing care bed is suitable for persons in the need of care adults who are at least 146 cm tall The person s weight must not exceed 185 kg and must be over 40 kg The body mass index BMI weight of the person kg body height o...

Страница 5: ...tion can result in personal injuries 1 2 Definition of person groups Operator Operators e g medical supply stores specialist dealers facilities and cost units include all physical or juridical persons who use the comfort nursing care bed or have the com fort nursing care bed used upon their order The briefing on the use of the product shall generally be conducted by the operator User Users are per...

Страница 6: ...y particularly if the person in need of care cannot operate the hand control safely due to certain disabilities if the person in need of care or the caregivers could be at risk due to those accidental adjustments if the side rails are in a raised position and there could be danger of trapping and crushing if children are unsupervised in the room with the comfort nursing care bed Always make sure t...

Страница 7: ...ncluding through third parties is prohibited by the manufacturer 1 5 Requirements for the installation location The company Hermann Bock GmbH is not liable for damages which might arise from the daily usage on the floor To avoid floor indentations floor should correspond to the recommendations of the FEB Fachverband der Hersteller elastischer Bodenbeläge e V Association of Elastic Floor Coverings ...

Страница 8: ...e number 4 Mains voltage mains frequency and power input 5 Duty cycle 6 Drive protection class 7 Maximum patient weight safe working load 8 Manufacturer 9 Symbols located on the right side Conformity mark according to the medical device directive IPX4 Protection of electrical equipment against splashing water Medical application part type B Use only in dry rooms Protection class II double insulati...

Страница 9: ... readable serial number Patient population Follow the instructions appropriate for mattress size and thick ness Conformity mark according to the medical device directive Protection class II double insulation insulated for protection Within the European Union this product must be disposed via the separated municipal waste Product may not be disposed of as household waste Use only in dry rooms Medic...

Страница 10: ...at upper and lower leg rest The comprehensive lying surface frame is welded from a steel aluminium tube The steel tubes are stove enamelled with a PES powder coating The electric variable height adjust ment of the lying surface is carried out with protective low voltage DC motors 29 to 35V and controlled with the smooth keys of the hand controller The backrest can be adjusted electrically The leg ...

Страница 11: ...nd lift it up slightly and with the other hand press the release button 2 on the middle post in the inner direction The side rail opens at the corresponding place and can be easily low ered downwards as far as it will go 3 The side rail is now diagonal To also lower the other side please hold the side rail on the side of the end panel at the gripping groove 4 and slowly raise the side rail somewha...

Страница 12: ...od side rail Fig 2 Short divided telescopic wood side rail solo post in the middle Fig 3 Long partitioned telescopic wood side rail double post in the middle All dimensions in mm Depending on the length of the lying surface ...

Страница 13: ... post in the middle Wooden side rail two bars 410 Fig 3 Telescopic wooden side rail double post in the middle Wooden side rail long head part two bars 410 Wooden side rail short foot end two bars 410 The respective characteristics are defined during the ordering process A decor for the wooden side rails can also be specified here Hazard note from Bock Use only original Bock side rails which are av...

Страница 14: ...uously with the hand control which could lead to overheating of the control ler or drives the thermal fuse immediately shuts off the power supply to the com fort nursing care bed After a cooling time of approx one hour the power supply in the controller is automatically restored 3 2 Caution Electric drive The electrically operated comfort nursing care bed enables the persons in the need of care to...

Страница 15: ...ntegration of the drive technol ogy as well as a trouble free assembly disassembly 3 4 The controller Controller comfort nursing care bed stellar front side The stellar comfort nursing care bed is equipped with a controller system from Dew ertOkin GmbH Four drives can be connected to the controller sockets 4 5 6 and 7 The colour coding can be found in chapter 4 Assembly and operation Y cabling is ...

Страница 16: ...te a special function that can be carried out by simul taneous applying finger pressure on the adjacent keys The individual keys are marked with corresponding symbols The servomotors run until as long as a corresponding key is pressed and held A coiled cable allows the necessary freedom of movement while oper ating With the rear mounted suspension unit the hand control can be attached to the side ...

Страница 17: ...ntegrated disabling function that can be activated and deactivated with the corresponding key To disable the entire electrical function insert the key in the keylock on the backside and turn the lock function on or off with a corresponding twist of the key A Socket key B Release hand control keys C Comfort sitting position and low foot position locked D Release hand control keys 1 Back part upward...

Страница 18: ...system 1 Foot lowering position anti Trendelenburg 2 Lying surface back and lower leg part downwards 3 Low function 4 Back part upwards 5 Back part downwards 6 Lower leg part upwards 7 Lower leg part downwards 8 Autocontour upwards 9 Autocontour downwards 10 Lying surface upwards 11 Lying surface downwards Interim stop at the 58 cm exit position 12 Comfort sitting position upwards 13 Comfort sitti...

Страница 19: ...nder the cover Press the Reset Pairing button 3 on the drive system 2x in quick succession The pairing LED turns on The drive system is now in learning mode for approx 10sec 4 Press the pairing button 4 in the battery compartment of the wireless hand switch e g with the tip of a ballpoint pen and keep the pairing button pressed until the pairing LED flashes As soon as the teach in is finished the ...

Страница 20: ...k All drive components must not be opened Troubleshooting or exchanging single electrical components may only be performed only by special qualified personnel Hazard note from Bock The motors meet the water protection standard IPX4 Do not squeeze crush the cables Adjust ment of moving parts may only be used for the intended use Hermann Bock GmbH assumes no liability for unauthorized technical chan...

Страница 21: ...h spring strips cm 39 5 Side rail height with ripolux neo cm 35 Selection options for side rails Telescopic wood side rail retrofittable Lifter bottom space clearance cm 0 Sound level dB A 65 Weights Total incl upholstery padding kg 167 Lying surface kg 46 8 Chassis open role ZV kg 55 End piece with electrics 90cm high kg 26 Upper border padding kg 25 2 Lower border padding kg 14 Telescopic wood s...

Страница 22: ...9 5 Side rail height with ripolux neo cm 35 Selection options for side rails Telescopic wood side rail retrofittable Lifter bottom space clearance cm 0 Sound level dB A 65 Weights Total incl upholstery padding kg 303 8 Per lying surface kg 46 8 Per chassis open roll ZV kg 55 End piece with electrics 90cm high kg 52 Upper border padding kg 31 4 Lower border padding kg 16 8 Telescopic wood side rail...

Страница 23: ...nt s room or to allow access to the patient The comfort nursing care bed is suitable for persons in the need of care adults who are at least 146 cm tall The person s weight must not exceed 185 kg and must be over 40 kg The body mass index BMI must be greater than or equal to 17 Under certain circumstances the stellar can be used if necessary for medical purposes with other electric medical equipme...

Страница 24: ...er the sheet metal cladding This must also be aligned on the head side Place the cross beam on the chassis so that the holes are on top of each other Fasten the lying surface with the 4 screws 3 sup plied cylinder head screws M8x55 and the 4 nuts Place the lying surface on the cross beam Pay attention to the head and leg end On the left side of the Fig you can see the mountings for an end piece an...

Страница 25: ... cable routing you can remove some of the panels from the lying surface frame To access the controller remove the middle cover of the controller A by loosening the screws B from the cross beam The cables must be inserted from below between the two tubes C of the cross beam En sure that the cables cannot be not clamped or damaged in any way Cable routing from the head part motor D and foot part mot...

Страница 26: ...addition the cable behind the clip must be long enough to route it under the cross beam all the way to the controller Pin assignment of the controller for the comfort nursing care bed stellar 1 Green Jumper 2 Red Y cable 3 White Stopper free 4 White Scissor drive foot 5 Blue Scissor drive head 6 Yellow foot part of lying surface 7 Black lying surface back part ...

Страница 27: ... the hand control box you may connect the supplied cover cap to the controller so that the connectors are securely fas tened Attention If your comfort bed is factory equipped with a floor lighting you must insert the hand control into the free socket of one of the two floor lighting units The floor lighting is already mounted on the lying surface frame In this case the plug of the floor lighting m...

Страница 28: ...comfort nursing care bed upwards The comfort nursing care bed can then be dis connected from the power supply again Apply the parking brake to the castors to prevent unintentional movement of the comfort nursing care bed Assembly of panels and padding Push the head panel 1 with the alumin ium profiles first into the lying surface Make sure that the panel is pushed all the way to the lying surface ...

Страница 29: ...l beam The panel must first be lowered in direction A and can then be moved in direction B if the brackets are correctly seated on the alu minium longitudinal beam The side panel should then be pushed as far as possible towards the foot area The side panel must then be screwed from firmly from below The same grub screws as in point 2 are used for this purpose These are screwed into the holders 6 o...

Страница 30: ... The unneeded long mounting shown here in the right Fig is pointing to the foot end The second panel can then be mounted on the chassis The last panel 10 for the chassis is in serted on the foot side There are two black wedges 11 located on this panel which are used for fixing and connecting the side panels Slide the wedges evenly over the holders 12 provided for this purpose and push the panel do...

Страница 31: ... mains supply line feeder of the controller and other accesso ries into the multiple socket 16 of the end piece Check all screw connections again before using the comfort nursing care bed IMPORTANT Please perform a reset of all the motors before putting the comfort nursing care bed into operation This procedure is described in chapter 3 The hand control Hazard note from Bock The comfort nursing ca...

Страница 32: ...en key The screws are located underneath the lying surface When all screws have been removed the side panels 4 can be removed from the lying surface To do this grip the lower edge of the panel and pull it away from the comfort nursing care bed The panel can then be lifted upwards from the aluminium longitudinal beam Now the telescopic posts can be mounted on the lying surface To do this hang the t...

Страница 33: ... post Make sure that the side rails are correctly aligned with the brackets see illus tration The opening in the plastic parts points down wards The lettering bock should be legible on the plastic parts Proper view from below The hole in the plastic parts of the side rails must now be above the hole in the telescopic posts If this is the case the sleeve nut 9 can be inserted through the side rail ...

Страница 34: ...side rails with the screws In the case of contin uous side rails the plastic caps may have to be pulled out slightly so that they can be mounted Inserting the decorative foil into the telescopic posts Take the decorative foil 1 and push it from below through the slot in the plug 2 into the aluminium profile of the side rail post 3 Please make sure that the correct side of the decorative film is fa...

Страница 35: ...ves the locking pin from the motor The motor is now separated from the back part and can be swivelled downwards Once the second person has left the danger zone the first person can lower gently the back part Hold the back part by all means until it is fully lowered Hazard note from Bock Emergency lowering may be only carried out in an emergency by people who safely master this operation Always dis...

Страница 36: ... 1 on the backrest with one hand and move the red operat ing lever 2 upwards with the other hand in the direction of the head end piece see ar row direction The backrest moves downwards Hold your hand on the mattress bracket 1 until you release the control lever 2 The backrest will then be held in this position Make sure that the control lever 2 points vertically downwards again after the opera ti...

Страница 37: ... 0 C to 40 C 10 C to 40 C Relative humidity 20 to 80 20 to 70 Air pressure 800hPa to 1060hPA 4 8 Function notes Lock the brakes on the castors to keep the comfort nursing care bed in one location To accomplish this use your foot to move the locking lever on each castor downwards If necessary pull the side rails up until they lock into place When using mattresses of different thickness the minimum ...

Страница 38: ...trol box in the hand control deac tivated When buttons are pressed the drive units stop after a short time There is an obstruction in the adjustment range Remove obstruction The safe working load has been exceeded Reduce the load The drives stop after a longer adjustment time The adjustment time or safe working load has been exceeded and the polyswitch in the transformer of the controller has re s...

Страница 39: ...of the production Hermann Bock GmbH Optimal lying comfort for persons in need of care who have a particular physique can only be achieved by means of custom built models With its customized models Hermann Bock GmbH enables customers to have their comfort nursing care bed tailored to fit the indi vidually physical requirements of the person in need of care From a height of 180 cm Hermann Bock GmbH ...

Страница 40: ... additives for the cleaning of the plastic elements should generally be sufficient For care of the plastic surfaces use a product that is specifically suitable for plastics Drive To prevent the intrusion of moisture into the motor housing we recommended using only a damp rag to clean outside housing Spring systems ripolux neo Use a damp rag without adding any detergents or if deemed necessary a de...

Страница 41: ...fectant Please adhere to the tested and recognised procedures of the Robert Koch Institute RKI You can use com mercially available cleaning and disinfecting agents approved by the RKI In order to main tain the material resistance of the plastic elements such as the motor housing and deco rative elements only mild and gentle agents should be used for disinfection Concentrated acids aromatic and chl...

Страница 42: ... grinding particles cleaning pads or stain less steel cleaners for the cleaning is absolutely not recommended Neither use organic solvents such as halogenated aromatic hydrocarbons and ketones nor detergents containing acid or al kaline Never clean the comfort nursing care bed using a water hose or high pressure cleaner as this might lead to the intrusion of fluid into the electrical component par...

Страница 43: ...8 kV air 6 kV contact 8 kV air Floors should be wood concrete or ceramic tile If floors are covered with synthetic material the re lative humidity should be at least 30 Electrostatic transient burst IEC 61000 4 4 2 kV for power supply lines 1 kV for input output lines 2 kV for power supply lines 1 kV for input output lines Mains power quality should be that of a typical commercial or hospital envi...

Страница 44: ...vironment due to fixed RF transmitters en electromagnetic site survey should be considered If the measured field strength in the location in which the medizinisches Bett is used exceeds the appli cable RF compliance level above the medizinisches Bett should be observed to verify normal operation If abnormal performance is observed additional measures may be necessary such as reorienting or relocat...

Страница 45: ...must be performed only by or under supervision of professional persons such as electricians or electro technically instructed persons who have a thorough knowledge of the relevant provisions and are able to recognize possible impacts and hazards In the event that no person on the part of the user is eligible for the regular inspections or is commissioned the Bock service offers you the assumption ...

Страница 46: ...is construction free of defects with no ruptured welding seams 11 Are the castors and bumper rollers if available without damages 12 Plastic end caps and mechanical connecting elements screws bolts etc complete and without damages Lying surface and end panels 13 Sprung wooden slats aluminium steel bars carrier plate and or springs without damages No cracks no fractures tight fit enough pressure et...

Страница 47: ...of hand control keys and disabling function all working properly without any defects 30 Battery Bock battery emergency lowering Function properly and without any defects General 31 Function of the accessories flawless and safe e g lifting pole incl grab handle and belt stand up aids wall deflector holder etc Electric measuring No Description Yes No Remark Insulation resistance must be only measure...

Страница 48: ...and our sales partners can provide training supply of spare parts repairs inspections and other service Otherwise all warranty claims will be void A listing of our current distributors can be found under www bock net kontakt vertriebspartner registered trademark 890 02256 current as of 2018 12 Rev 00 Technical changes reserved Hermann Bock GmbH Nickelstr 12 D 33415 Verl Germany Tel 49 52 46 92 05 ...

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