TROUBLESHOOTING GUIDE
B-820 (Multi-Feed Soap Reservoir)
Observed Issue
Recommended Solution
No red LED flashing for about 3 seconds upon initial
connection to power.
• Check the AC adapter connection.
• Check the wire connections on the control box
(refer to the Installation Section, Step 5 under
Tube Connection for the connection diagram).
LED indicator blinking green.
• Low soap warning, refill soap.
No LED indicator light or audible signal at full soap
level.
• Check the AC adapter connection.
• Check the wire connections on the control box
(refer to the Installation Section, Step 5 under
Tube Connection for the connection diagram).
Soap leaks at bottom of housing.
• Check if soap reservoir tank is pushed all the
way into the plastic fill port/properly seated to
prevent soap from leaking at mating connection.
• Check if soap reservoir tank is damaged /
punctured.
• Check if or soap tube is damaged or not
connected properly.
Observed Issue
Recommended Solution
Unit does not respond at all or has delayed response. • Check all wire connections from the spout into
the control box.
• Clean and remove any dirt, smudges, or
obstructions from the sensor.
• Check that the AC adapter is plugged into outlet
completely.
Unit activates (green LED indicator flashes once),
but no soap is dispensed.
• Check soap level in reservoir tank.
• Check and clean spout nozzle, soap supply tube,
and valve pump.
• Confirm tubing connection.
• Check if the valve switch that is connected to the
dispenser is in the open position.
TROUBLESHOOTING GUIDE
B-820-258 (Liquid Soap Dispenser) / B-820-248 (Foam Soap Dispenser)
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