Trouble Shooting
No.
Lssues Description
Solutions
1
2
Please make sure the camera is NOT connecting Ethernet cable,
press and hold the reset button on the cable for 20 seconds,
wait for 30 seconds, check in your phone WLAN settinge, there
should be a WiFi signal named IPCAM-xxxxx, if still can not find
the wifi signal, quick press the reset button and wait for 20
seconds, there should be a wifi signal now, the format is IPCAM-
XXXXX.
1) Check your Wi-Fi name and password, if there is any
special character.
2) Make sure your WiFi is 2.4G, it does not support 5G.
3) Make sure your camera and mobile phone are near the router.
4) Email contact customer service staff to solve your problem
within 24 hours
3
4
1) Press and hold the reset button for 20 seconds.
2) Hear “Dong” sound, and wait for reboot
1) Reset camera
2) Delete the camera from Camhipro device list
3）Setup the camera as a new one
31
Reset to default
How to connect the camera to a
NEW WIFI
Connection can not be established
Can not see the camera’s WiFi Signal
in phone WLAN setting