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A description of your vehicle’s problem.
Specific and accurate information will enable
the Roadside Assistance service
representative to provide the proper help
Note: If you are using the free BMW Roadside
Assistance Smartphone App, the information
above is not required.
Emergency Valet service.
Should there be a
need beyond BMW Roadside Assistance,
Emergency Valet service will provide a personal
assistant who will help in every way to get you to
your final destination. Emergency Valet service
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations. In
the event of an emergency, this service will assist
you in getting information out to the proper party
whether it is business or personal. If we are
unable to contact one of your party, the message
relay service will document the information, and
will make reasonable efforts to deliver the
message to the message recipient.
Personal Trip Routing.
Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and we will provide
you with a detailed, easy to read, computerized
trip itinerary and companion map package.
Please allow two weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel
conditions.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New SAV Limited Warranty does not cover any of
the above on-site services.
Lock-Out
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
the road. A representative will help you find
transportation or arrange towing service to the
nearest BMW center. You, or the person driving
your vehicle, are responsible for any expenses
related to replacement keys.
Towing Service
In the event of a mechanical breakdown normally
covered under the New SAV Limited Warranty,
your SAV will be transported (at no cost) to the
nearest authorized BMW SAV center. Your SAV is
also covered in the event of an accident or
collision.
If a breakdown occurs after normal business
hours, your SAV will be transported to a secure
location and transported to the nearest
authorized BMW SAV center on the next
business day.
If you request that the SAV be taken to a location
other than the nearest authorized BMW SAV
center, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different BMW SAV center as long as it
is within 50 additional miles of the “nearest”
BMW SAV center.
Towing requests for vehicles disabled because of
casualty, fire, act of God, or violation of law
(federal, state or local) are provided at the
expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,
you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures.
All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may be
dishonored and are subject to the full discretion
of BMW Roadside Assistance. If BMW Roadside
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