FAQS AND TROUBLESHOOTING
Need more help troubleshooting your JHub System?
Contact our customer service team online at teambmpro.com/technical-support
or give us a call on (03) 9763 0962.
APP AND TABLET
I’ve charged the JHub Tablet, but the screen is off?
Check the following:
1.
The JHub Tablet may be off. Press and hold the JHub Tablet power button to see if
it will turn on.
2.
Ensure the switch connected to the J35 Load Isolation input is not activated as
this will turn power to the tablet charger off.
3.
The JHub Tablet may be flat because the J35 is in Storage Mode.
In Storage Mode, the J35 will not provide the power to charge the JHub Tablet.
Plug the tablet into its charger, connect the J35 to a power source and begin battery
charging. When the battery is sufficiently charged, the J35 will provide the power to
charge the JHub Tablet.
Why are the icons in the JHub App unresponsive?
Whenever you power the JHub System on it takes approximately 30 seconds for the
icons in the JHub App to become responsive.
Continually pressing a button on/off may also cause the button to be unresponsive
for 10 seconds.
Why is the text in the JHub display misaligned?
Changing the original font of the tablet (in the tablet settings) may misalign the text
in the JHub user interface.
How many of the SmartConnect devices can I connect to one system?
SmartPressure
4 devices max.
SmartTemp
4 devices max.
SmartSense
2 devices max.
BATTERY
I’ve fitted a battery to the J35, but it’s not detected in the JHub App?
Check the following:
1.
Battery connections are tight and not loose or corroded
2.
Battery polarity, red lead-positive, black lead-negative
3.
The dealership fitted in-line fuse with the caravan battery
is fitted and not blown. Correct value is 40A.
4.
Battery fuse on the J35 is fitted and not blown. Correct value is 40A.
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