Copyright © 2009 Bluworld of Water, LLC. All rights reserved.
TROUBLE SHOOTING GUIDE
The following topics are common issues with your waterfall feature. Before calling our Customer Service
Department, please perform these few checks in order in order speed up your response time and to get
your waterfall operating properly.
WATERFALL DOES NOT WORK WHEN I TURN IT ON
Can you hear any sounds coming from the reservoir?
o
No
Be sure the switch controlling the outlet is turned on
Be sure the plug is completely plugged into the outlet
Check the circuit breaker or plug in another item to ensure that the outlet has power
o
Yes
Let the pump run for approximately 30 seconds to see if the water begins to flow
Remove rock tray and make sure pump is securely fastened to plumbing
Turn unit off and on several times, checking each time to see if the water begins to flow
Turn unit off, rotate pump upside down to release air bubbles, return it to the upright position,
turn unit back on and check if water is flowing over the surface
If nothing from the list above worked please check the following:
1.
Water level in reservoir is too low
Always maintain the water level at least 2” above the water pump but ½” below the hole where the
electrical cords run through. The pump should be completely submerged underwater and should be
checked every 3 – 4 days.
2.
Flow valve is not set properly
Locate the water flow control valve between the pump and the inlet hose.
The flow valve on Water
Wonders fountains, Table Tops , Bellezzas, Piavascos and Water Ga rdens is a black disc located on
the top of the pump.
Turn the valve clockwise to slow the water flow, counter-clockwise to increase
it.
3.
Blockage in water distribution bar which is located above the panel
a.
Bluworld Fountains
Remove the distribution bar by carefully twisting the bar back and forth until it disconnects from
the PVC elbow. Thoroughly clean the distribution bar and reinsert into the PVC elbow. You can
use a pin, pipe cleaner or small wire to clean any debris from the holes in the manifold distribution
bar. A long, narrow brush may also be used to clean the inside of the pipe. CLR or any other
similar product may be used with a soft bristle brush to remove any mineral deposits that may
have developed. It is recommended that you use Fountec™ to prevent the formation of algae in
conjunction with Protec™ to prevent the build up of mineral deposits. For your convenience, we
have Fountec™ readily available. Please call customer service.