11 Help and Support
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11.3 Conditions for After-sales Service
You must adhere to the following conditions in order to receive after-sales service:
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You must deliver the product to the service center through mail, a delivery service, or in person.
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You must enclose the device in protective packaging before delivering it to the service center. We
recommend packaging the product in the box it came in.
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Bluebird is not responsible for any damage or loss that may occur during delivery, and such damage will
not be repaired under warranty.
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If you purchased the device from anyone other than an authorized reseller, then you must register the
device before you can receive after-sales service.
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You must include a receipt or other evidence of the purchase when submitting the product for after-
sales service.
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All service requests must include your name, telephone number, address, and a description of the symptoms.
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The label must not be damaged.
11.4 Charged Service
You must pay for service in the following cases:
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Damage due to misuse of the product, including the following:
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Use of programs that could affect the hardware or core software in the device, such as programs to
over-clock hardware components, force inputs into the system, or user-created software.
–
Loss of a required password or pin number.
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Careless use of the product, such as dropping the device or submerging it in water.
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Repair by the customer or an unauthorized technician.
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Damage due to natural causes, such as flooding, lightning, or fire.
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Malfunctions in accessories after their warranty period has expired (accessories such as batteries, chargers,
cables, and adapters have a warranty period of 6 months).
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Bluebird will repair a component free of charge if that component experiences the same problem
within 30 days of being repaired.
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If your product is DOA (Dead on Arrival) or malfunctions within 30 days of purchase (DOA period),
then Bluebird will either exchange the product or provide after-sales service for that product free
of charge.
