Page 29
®
FLEXFLO A1
17.0 WARRANTY
17.1
LIMITED WARRANTY
Your new FLEXFLO pump is a quality product and is warrantied for 36 months from date of purchase (proof of
purchase is required). The pump will be repaired or replaced at our discretion. Failure must have occurred due to
defect in material or workmanship and not as a result of operation of the product other than in normal operation as
defined in the pump manual. Warranty status is determined by the pump's serial label and the sales invoice or
receipt. The serial label must be on the pump and legible. The warranty status of the pump will be verified by
Blue-White or a factory authorized service center.
Pump Head and roller assembly is warrantied against damage from chemical attack when proper TFD+ (Tube
Failure Detection) system instructions and maintenance procedures are followed.
17.2
WHAT IS NOT COVERED
•
Pump Tube Assemblies and rubber components – They are perishable and require periodic replacement.
•
Pump removal, or re-installation, and any related labor charge.
•
Freight to the factory, or a certified service center.
•
Pumps that have been tampered with, or in pieces.
•
Damage to the pump that results from misuse, carelessness such as chemical spills on the enclosure, abuse, lack
of maintenance, or alteration which is out of our control.
•
Pumps damaged by faulty wiring, power surges or acts of nature.
17.3
PROCEDURE FOR IN WARRANTY REPAIR
Contact the factory to obtain a RMA (Return Material Authorization) number. Carefully pack the pump to be
repaired. It is recommended to include foot strainer and injection/check valve fitting since these devices may be
clogged and part of the problem. Please enclose a brief description of the problem as well as the original invoice
or sales receipt, or copy showing the date of purchase. Prepay all shipping costs. COD shipments will not be
accepted. Warranty service must be performed by the factory or an authorized service center. Damage caused
by improper packaging is the responsibility of the sender. When In-Warranty repair or replacement is completed,
the factory pays for return shipping to the dealer or customer.
17.4
PRODUCT USE WARNING
Blue-White products are manufactured to meet the highest quality standards in the industry. Each product
instruction manual includes a description of the associated product warranty and provides the user with important
safety information. Purchasers, installers, and operators of Blue-White products should take the time to inform
themselves about the safe operation of these products. In addition, Customers are expected to do their own due
diligence regarding which products and materials are best suited for their intended applications. Blue-White is
pleased to assist in this effort but does not guarantee the suitability of any particular product for any specific
application as Blue-White does not have the same degree of familiarity with the application that the customer/end
user has. While Blue-White will honor all of its product warranties according to their terms and conditions, Blue-
White shall only be obligated to repair or replace its defective parts or products in accordance with the associated
product warranties.
BLUE-WHITE SHALL NOT BE LIABLE EITHER IN TORT OR IN CONTRACT FOR ANY
LOSS OR DAMAGE WHETHER DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL, ARISING OUT OF
OR RELATED TO THE FAILURE OF ANY OF ITS PARTS OR PRODUCTS OR OF THEIR NONSUITABILITY
FOR A GIVEN PURPOSE OR APPLICATION.
17.5
CHEMICAL RESISTANCE WARNING
Blue-White offers a wide variety of wetted parts. Purchasers, installers, and operators of Blue-White products
must be well informed and aware of the precautions to be taken when injecting or measuring various chemicals,
especially those considered to be irritants, contaminants or hazardous. Customers are expected to do their own
due diligence regarding which products and materials are best suited for their applications, particularly as it may
relate to the potential effects of certain chemicals on Blue-White products and the potential for adverse chemical
interactions. Blue-White tests its products with water only. The chemical resistance information included in this
instruction manual was supplied to Blue-White by reputable sources, but Blue-White is not able to vouch for the
accuracy or completeness thereof. While Blue-White will honor all of its product warranties according to their
terms and conditions, Blue-White shall only be obligated to repair or replace its defective parts or products in
accordance with the associated product warranties.
BLUE-WHITE SHALL NOT BE LIABLE EITHER IN TORT
OR IN CONTRACT FOR ANY LOSS OR DAMAGE, WHETHER DIRECT, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL, ARISING OUT OF OR RELATED TO THE USE OF CHEMICALS IN CONNECTION WITH
ANY BLUE-WHITE PRODUCTS.
