16.0 WARRANTY
16.1 Limited Warranty
The pump is a quality product and is warranted for 36 months from date of purchase (proof of purchase is required). The
pump will be repaired or replaced at our discretion. The pump head and roller assembly are warranted against damage
from a chemical attack when the proper Diaphragm Failure Detection(DFD) system instructions and maintenance proce-
dures are followed.
16.2 What is not Covered
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Pump diaphragm and rubber components - They are perishable and require periodic replacement
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Pump removal, or re-installation, and any related labor charge.
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Freight to the factory.
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Pumps that have been tampered with, or in pieces.
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Damage to the pump that results from misuse, carelessness (such as chemical spills) on the
enclosure, abuse, lack of maintenance, or alteration that is out of Blue-White Industries, Ltd.'s control.
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Pumps damaged by faulty wiring, power surges, or acts of nature.
Blue-White Industries, Ltd. does not assume responsibility for any loss, damage, or expense directly or indirectly related
to or arising out of the use of its products. Failure must have occurred due to defect in material or workmanship and not
as a result of operation of the product other than in normal operation as defined in the pump operation manual.
The warranty status is determined by the pump's serial label and the sales invoice or receipt. The serial label must be on
the pump and be legible. The warranty status of the pump will be verified by Blue-White Industries, Ltd. or a factory
authorized service center.
16.3 Obtaining In-Warranty Repair
Contact the factory to obtain a RMA (Return Material Authorization) number. Carefully pack the pump to be repaired. It is
recommended to include foot strainer and injection/check valve fitting since these devices may be clogged and part of the
problem. Please enclose a brief description of the problem as well as the original invoice or sales receipt, or copy showing
the date of purchase. Prepay all shipping costs. COD shipments will not be accepted. Warranty service must be
performed by the factory or an authorized ProSeries service center. Damage caused by improper packaging is the
responsibility of the sender. When In-Warranty repair or replacement is completed, the factory pays for return shipping to
the dealer or customer.
16.4 Product Use Warning
Blue-White products are manufactured to meet the highest quality standards in the industry. Each product instruction
manual includes a description of the associated product warranty and provides the user with important safety information.
Purchasers, installers, and operators of Blue-White products should take the time to inform themselves about the safe
operation of these products. In addition, Customers are expected to do their own due diligence regarding which products
and materials are best suited for their intended applications. Blue-White is pleased to assist in this effort but does not
guarantee the suitability of any particular product for any specific application as Blue-White does not have the same
degree of familiarity with the application that the customer/end user has. While Blue-White will honor all of its product
warranties according to their terms and conditions, Blue-White shall only be obligated to repair or replace its defective
parts or products in accordance with the associated product warranties.
BLUE-WHITE SHALL NOT BE LIABLE EITHER
IN TORT OR IN CONTRACT FOR ANY LOSS OR DAMAGE WHETHER DIRECT, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL, ARISING OUT OF OR RELATED TO THE FAILURE OF ANY OF ITS PARTS OR PRODUCTS OR
OF THEIR NONSUITABILITY FOR A GIVEN PURPOSE OR APPLICATION.
16.5 Chemical Resistance Warning
Blue-White offers a wide variety of wetted parts. Purchasers, installers, and operators of Blue-White products must be well
informed and aware of the precautions to be taken when injecting or measuring various chemicals, especially those
considered to be irritants, contaminants or hazardous. Customers are expected to do their own due diligence regarding
which products and materials are best suited for their applications, particularly as it may relate to the potential effects of
certain chemicals on Blue-White products and the potential for adverse chemical interactions.
Blue-White tests its products with water only. The chemical resistance information included in this instruction manual was
supplied to Blue-White by reputable sources, but Blue-White is not able to vouch for the accuracy or completeness thereof.
While Blue-White will honor all of its product warranties according to their terms and conditions, Blue-White shall only be
obligated to repair or replace its defective parts or products in accordance with the associated product warranties.
BLUE-WHITE SHALL NOT BE LIABLE EITHER IN TORT OR IN CONTRACT FOR ANY LOSS OR DAMAGE, WHETHER
DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL, ARISING OUT OF OR RELATED TO THE USE OF
CHEMICALS IN CONNECTION WITH ANY BLUE-WHITE PRODUCTS.
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