Any operation. Any asset. Anywhere. SkyLink Installation Guide v1.10
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© 2021 Blue Sky Network, All Rights Reserved
APPENDIX A - TROUBLESHOOTING
If you are unable to activate your SkyLink device, please contact Blue Sky Network Technical Support
and we will be happy to help!
1) Check to ensure the antennas on your device are functioning and attached to the appropriate
connectors located on the top panel. The Iridium antenna should be attached to the connector
that is furthest from the power LED indicator. It has “IRI” etched into the connector recess.
2) Ensure the SkyLink LED illuminates. If the power LED indicator is stuck on red, this is an
indication of a hardware issue. Remove the power cable from the power port and wait
approximately 60 seconds, until the power LED indicator fades from green to dark. Once unit has
completely shut down, reapply power. If device continues to display red, please contact us for
technical support.
The power LED indicator located on the top panel will cycle through multiple colors as it loads. Please
see the
Top Panel Description
section to read about each color in the cycle and their meaning.
