the television. Confirm if the channel switch on the DTA is on 3 or 4.
Finally, plug the DTA power cord into the DTA and the electrical outlet.
2.
“What message do you see on your television screen?”
•
If you see a message that says No Signal or a black/blue screen, follow these
instructions:
§
Are you connecting the DTA to the Television using the Coaxial cable or the
HDMI cable.?
§
Next, verify what input their television is on.
o
If using Coaxial then you should be on TV and channel 3 or 4.
o
If using HDMI then you should be on the corresponding HDMI input
based on what HDMI port was used on the television.
§
Do you have a VCR connected and turned on? A VCR powered on and not
set to channel 3 can produce a blue or black screen preventing the cable
signal from getting to the TV correctly.
§
If changing the inputs does not correct the issue, go back to Step 2 to
confirm connections.
§
If you see a message that states to “Activate”, “Service Interruption/Temp
Off Air”, or “Call to Subscribe” then please unplug the power cord from the
back of the DTA for 10 seconds and then plug it back in.
Connections from DTA Mini Box to Television (using Coaxial)
If using a coaxial connection, the customer’s television should be on the TV Input and turned to Channel 3 or 4
depending on the Channel switch on the back of their DTA