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Replacement Parts
1.800.694.0013
13
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using igniter
LP gas tank is low or empty
Replace LP gas tank
LP gas leak
1. Disconnect LP gas tank per “Disconnecting LP Gas Tank” section.
2. Wait 5 minutes for gas to clear
3. Connect LP gas tank per “Connecting LP Gas Tank” section.
4. Follow “Checking for Leaks” section
Bottom bowl and ash pan are covered with ashes
Clear bottom bowl and ash pan of ashes
Wires or electrode covered with cooking residue
Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked or broken - sparks at crack
Replacement part(s) may be needed - contact Customer Care at 1.800.694.0013
Wire loose or disconnected
Reconnect wire or replacement part(s) may be needed - contact Customer Care
at 1.800.694.0013
Wire is shorting (sparking) between igniter and electrode Replacement part(s) may be needed - contact Customer Care at 1.800.694.0013
Bad igniter
Replacement part(s) may be needed - contact Customer Care at 1.800.694.0013
Burner will not light with match
No gas flow
Check if LP gas tank is empty
A. If empty, replace
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
flame height” below
LP gas tank is low or empty
Replace LP gas tank
LP gas leak
1. Disconnect LP gas tank per “Disconnecting LP Gas Tank” section.
2. Wait 5 minutes for gas to clear
3. Connect LP gas tank per “Connecting LP Gas Tank” section.
4. Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turning the coupling nut about one-half to three-quarters additional turn until
solid stop.
Tighten by hand only – do NOT use tools.
Obstruction of gas flow
Clear burner/venturi tube
Spider webs or insect nest in venturi
Clean burner/venturi tube
Burner port is clogged or blocked
Clean burner port
Sudden drop in gas flow or reduced flame height
Out of gas
Replace LP gas tank
Irregular flame pattern – flame does not run the
full length of burner
Burner port is clogged or blocked
Clean burner port
Flame is yellow or orange
New burner may have residual manufacturing oils
Operate griddle for 15 minutes on (HIGH)
Spider webs or insect nest in burner/venturi tube
Clean burner/venturi tube
Food residue, grease, etc. on burner
Clean burner
Poor alignment of valve to burner/venturi tube
Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds
DO NOT use griddle in high winds
Low on LP gas
Replace LP gas tank
Overflow valve tripped
Refer to “Sudden drop in gas flow or reduced flame height,” above
Flare-up
Grease buildup
Remove and clean all griddle parts per “Cleaning and Care” section
Excess fat in meat
Trim fat from meat before cooking
Excessive cooking temperature
Adjust (lower) cooking temperature
Persistent grease fire
Grease trapped by food buildup around burner system
1. Turn control knob to “ OFF”
2. Let fire burn out
3. After griddle cools, remove and clean all griddle parts per “Cleaning and Care”
section
Flashback (fire in burner tube(s))
Burner and/or burner tubes are blocked
Clean burner and/or burner/venturi tube
For more assistance, please call 1.800.694.0013.