Note:
Connect charger only after the battery has been inserted.
The standby time is too short
Please keep in mind that standby time relates directly to phone usage (Internet, Text, Voice Calls, Maps, etc.).
Batteries typically have to be replaced after a year of use.
The phone cannot connect to the network (Voice or Data)
Verify if you have active service with your service provider.
Contact your local network service provider and verify if you are within its network coverage area.
The phone displays a SIM Error
Make sure the SIM is properly inserted and in its intended slot.
Make sure that the SIM card is not damaged or scratched.
The PIN code was entered incorrectly three times
The SIM card will lock and you will need to enter the PUK code (PIN Unlock Code). Please contact your local
service provider to obtain the PUK.
I cannot make calls
Make sure that the number you dialed is correct and the dial key has been pressed.
Use the full national area code when dialing out of your area or when abroad, use country-specific international
access codes.
I cannot receive calls
Make sure that your phone is connected to a network.
The caller ID does not display on incoming calls
Contact your local network service provider and verify you have the caller ID feature enabled on your account
or verify if the caller may have blocked his number from appearing.
The caller cannot leave a voicemail message
Contact your local network service provider and verify if the voicemail service is active on your account or
check if the network is busy.
The phone does not connect to the internet
Ensure with your service provider that your account has the appropriate internet/data plan enabled.
Ensure internet APN settings are configured (Carrier dependent).
Text Messages cannot be Sent / Received
Ensure text messaging is enabled with your service provider.
Ensure APN settings are configured (Carrier dependent).
The information provided in this user manual is subject to change without notice and BLU Products reserves the
right to modify the manual at any given time. BLU Products has made every effort to ensure that this user manual
is accurate and disclaims responsibility and liability for any inaccuracies or omissions.
