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Warranty and Service Contact Information
Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
877-504-0233
Sales
[email protected]
800-338-4639
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United
Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
France
Service/Parts/Sales:
Horizon Hobby SAS
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
NOTICE:
Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase
date.
Provided warranty conditions have been met, your
Product will be serviced or replaced free of charge. Service
or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, ser-
vice will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for service you are agreeing to pay-
ment of the service without notification. Service estimates are
available upon request. You must include this request with
your item submitted for service. Non-warranty service esti-
mates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon accepts money
orders and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any
item to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://www.
horizonhobby.com/content/_service-center_render-service-
center.
ATTENTION: Horizon service is limited to Product com-
pliant in the country of use and ownership. If received,
a non-compliant Product will not be serviced. Further,
the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier
of the sender’s choice and at the sender’s expense.
Horizon will hold non-compliant Product for a period
of 60 days from notification, after which it will be dis-
carded.
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