3
INTRODUCTION
Dear Customer,
Thank you for purchasing this generator which has
passed through our extensive quality assurance
processes. Every care has been taken to ensure
that it reaches you in perfect condition. However,
in the unlikely event that you should experience
a problem, or if you require any assistance please
do not hesitate to contact us;
If you have a problem, call customer service do
not return this generator to the place of purchase.
CUSTOMER SERVICE
Australia: 1300 660 457
New Zealand: 0800 474 876
Operating times: Monday – Friday
8.30am - 5.30 pm
Australian Eastern Standard Time (AEST)
EXPRESS WARRANTY STATEMENT
GENERATOR GROUP
You are not required to do anything to register
your generator purchase. Please attach the
purchase receipt to this manual and ensure both
are kept safe. We hope you enjoy your new
generator, and if you have any problems call
customer service on the above phone numbers.
Do not return to place of purchase.
Smart Marketing Group Pty Ltd (SMG) warrants
that this generator will be free from manufacturing
faults or defects for 12 months from the date of
purchase, providing original purchase receipt is
kept and shown when needed and is subject to the
terms and conditions below.
If a warranty fault appears within the warranty
period, SMG reserves the right to replace or repair
the product. In the event that SMG chooses to
replace the product, this original warranty will
expire at the original date. If the product includes
various accessories or components, only the
defective accessory or component will be replaced
or repaired.
SMG reserves the right to replace defective parts
of the product with parts and components of
similar quality, grade and composition where an
identical part or component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than
being repaired. Refurbished parts may be used to
repair the products.
What is covered
• Manufacturing fault or defect.
How to claim under this warranty.
• Call customer service, phone number at the top.
• Ensure you have the following: Original purchase
receipt, Model of generator, Serial number of
generator.
• Discuss the issue.
• Customer service will advise which authorised
service agent to take the generator to provided
the issue is a warranty one.
• Take generator to authorised service agent
for
repair.
What is not covered
• Commercial use of generator.
• Use of generator in a commercial premises.
• Damage caused by incorrectly mixed
2 stroke fuel.
• Damage or deterioration due to transport.
• Damage caused by negligence, misuse, abuse
or accident or incorrect voltage and wattage.
• Any corrosion or rusting.
• Damage caused by incorrect set up and
start
up.
• Replacement parts due to general wear
and
tear.
• Generators with serial number defacement,
modi
fi
cation or removal.
• Generators which have been serviced by other
than an authorised SMG service agent.
• Generators with no original purchase receipt.
• Generators which have been on sold, not
original
purchaser.
• Damage due non-servicing of generator as is
required by this manual.
• Blockages / damage caused by dust, dirt,
spiders webs or insects.
• Damage caused by the incorrect
fi
tting of
accessories.
• Damage caused by overloading, overworking
the
generator.
• Damage to attached equipment or third party
accessories.
• Damage caused by attached equipment or third
party
accessories.
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
[email protected]