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CHAPTER 6: Troubleshooting
6. Troubleshooting
6.1 Things to Try
This section suggests possible answers for a number of problems that people
sometimes encounter when trying to operate the ServSwitch Wizard MP. If the
suggested actions don’t solve your problem, or if you don’t see a listing for the type
of trouble you’re having, contact Black Box Technical Support as described in
Section 6.2
.
Problem:
Your mouse does not move the cursor/pointer.
Possible Solutions:
If you move the mouse and the activity indicator (the dot on the 7-segment
display) does not flash, then the ServSwitch Wizard MP is not receiving data from
the mouse. Check the mouse’s connection to the Wizard MP; if it’s OK, try
resetting the mouse using the reset function (see
Section 5.8
), warm-resetting the
Wizard MP (see
Section 5.11
) or powering the Wizard MP OFF and then ON
again. If you are attempting to connect the Wizard MP to a CPU with a PS/2
mouse connection that has not been powered down, you will need to use the
mouse-restoration function F5 or F6 (see
Section 5.9
).
Make sure that the selected computer’s software is configured to accept a
Microsoft compatible PS/2 mouse of the type that you have connected.
Make sure that (a) the mouse and computer were both connected to the
ServSwitch Wizard MP before any part of the system was powered up, and (b) the
Wizard MP was powered ON before the attached computer. If you’re not sure
whether this was the case, then (if it’s possible to do so) power everything down,
make sure all cable connections are correct and secure, power up the Wizard MP,
then power up all attached computers.
Problem:
Your keyboard does not function or functions only intermittently. The Num Lock
LED does not always light when the Num Lock key is pressed.
Possible Solution:
Some older keyboards were designed for use with specific computers and are not
truly PC/AT or PS/2 compatible. These are not common, but if you’re having
problems like this and you’re using an old keyboard, try a newer keyboard.
