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CHAPTER 5: Operation
6.1 Calling Black Box
If you determine that your MultiMode FOM is malfunctioning,
do not
attempt to alter or repair the unit.
Contact Black Box Technical Support.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a complete
description, including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used, appears to create the problem
or make it worse.
6.2 Shipping and Packaging
If you need to transport or ship your FOM:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the FOM for repair, make sure you include its power
supply. If you are returning the FOM, make sure you include its manual
as well. Before you ship, contact Black Box to get a Return Materials
Authorization (RMA) number.
6. Troubleshooting
