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Chapter 5: Troubleshooting
Table 5-1 (continued). Problems/Causes/Solutions.
Problems
Causes
Solutions
Static becomes
stronger when con-
necting the video
connectors
Bad grounding
Check the grounding and make sure
it is connected well.
Cannot control the
device by control
device (e.g. a PC)
through RS-232
port
Wrong RS-232 commu-
nication parameters
Broken RS-232 port
Type in correct RS-232
communication parameters.
Contact Black Box Technical Support
at 724-746-5500 or info@blackbox.
com.
Cannot control the
device by front
panel buttons while
can control it
through RS232 port
The front panel buttons
are locked
Send command 50605% to unlock
the front panel buttons.
Cannot control the
device by RS-232,
IR remote, or front
panel buttons
The device is broken.
Contact Black Box Technical Support
at 724-746-5500 or
[email protected].